RAY BOYINGTON
NEW DURHAM,NH
Summary
Experienced infrastructure and systems engineer with 15+ years of implementing and supporting secure, highly-available virtualized environments across disaster recovery, cybersecurity, networking, and regulated systems. Combined technical expertise with systems-level thinking to improve reliability, operations resilience, and business continuity. U.S. Army Senior Non-Commissioned Officer with 22+ years of operational leadership, planning, training, and organizational support. Recognized for rapidly mastering emerging technologies, solving complex technical problems, and translating business and operational requirements into practical, scalable solutions. Thrives in complex technical environments requiring intellectual curiosity and cross-disciplinary problem-solving and analysis.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Sr. Mass Communications Advisor / Combat Medic / Electronic Warfare Officer
U.S. Army Reserves
09.2006 - Current
- Twice-led Combined Joint Task Force public affairs element with strategic communications as the Senior Enlisted Advisor; managed multiple elements across Syria, Iraq, and Kuwait; collaborated in tandem with information operations to facilitate and drive messaging initiatives to influence information environment; enabled subordinates with knowledge, delegating key operational tasks, and positively expanding their exposure to general officers and internal stakeholders; worked with dozens of different Coalition nations in support of Operation Inherent Resolve, showcased their contributions; bolstered messaging, international outreach with 3000+ products featured in 83 media outlets and 22 countries; developed press releases, public affairs guidance, estimates for U.S. Central Command; demonstrated performance "at the top of his peer group"
- Led Special Operations Task Force Syria element with active recon, messaging, PA guidance, multimedia products (assisting Congressional, SECDEF decision-makers); effectively-shaped information battlespace against ISIS, malign actors; acted as subject-matter expert for technology across Syria and Iraq to maintain team efficacy; recognized by Special Operations Forces communities; "upheld outstanding performance as a media production subject matter expert and mentor," "took over duties in stride," "set a high bar"
- Maintained and contributed to 362nd MPAD Facebook page, resulting in all-time high engagement of +600% reach
- Singlehandedly produced 22% of all print and broadcast products for Operation Atlantic Resolve '14 in a single month
- Supported 120+ personnel during Operation Enduring Freedom with healthcare, administration, supply logistics
- 100% accountability for +$2M of inventory and unit equipment
- Mentored and developed +80 team members (peers, subordinates, seniors) in multi-faceted disciplines
IT Manager
Adventure Ready Brands
Littleton, NH
07.2020 - 10.2024
- Served as technical consultant and subject-matter-expert on all IT operations; led research, procurement, implementation, and maintenance of hardware and software solutions to enable and align company objectives alongside best practices and keeping with forward strategy
- Led, managed, implemented projects to include ISP cutover, upgrade with network diversity, resulting in 400% bandwidth increase and resilience; Dell server upgrade, resulting in significant +250% gain in performance, capability; high-availability network setups for reliability; ERP demand planning module for increased capability to forecast multi-million-dollar inventory requirements; ERP warehousing module to increase efficiency of logistical operations; dropship initiative with multiple vendors (e.g. Shopify) for DTC capability, resulting in +$1M sales forecast; EDI client integrations
- Optimized, stabilized Acronis Cyber backups to reduce downtime caused by data loss, enhancing disaster recovery; maintained annual goal of
- Administered, maintained VMware ESXi, Hyper-V environments; Brocade switch stacks, Synology NASs, Ruckus APs, ICRealtime camera system, SQL databases; set up, monitored with PRTG, N-Able
- Collaborated with Quality department to fulfill FDA-directed objectives, contributing to data integrity, ALCOA+ / GxP practices; enhanced security and auditing practices; developed, maintained Quality SOPs; implemented and trained others on use of various technologies (e.g. DocuSign, Microsoft 365, etc.); implemented validation module for 21 CFR Part 11 compliance; assisted with IQ/OQ testing scenarios for risk management, transparency; supported ERP validation project
- Authored, developed documentation to support compliance and internal processes, such as information security and incident response policies; implemented technical controls to mitigate risks
- Adventurereadybrands.com
Sr. Remote Systems Engineer
All Covered
Concord, MA
03.2014 - 07.2020
- Provided advanced support for Citrix, ESXi virtualized environments, RD, Exchange 2010-2016, Server 2008-2016, O365, Azure and hybrid deployments, AD, GP, DFS, NPS, SQL administration, PS, Dell and HP servers, SonicWall, Fortinet, Cisco firewalls, switches, Veeam, Axcient, Datto, eVault, Backup Exec and other backup, malware, disaster recovery, NAble, Kaseya, NetApp, EMC and other SANs, Proofpoint, Mimecast, and other EPSs for a multitude of clients
- Pioneered detection and recovery methods during ransomware boom; maintained business continuity across multiple client environments
- Proficient and self-trained on a multitude of disciplines to work more advanced support issues; repeatedly-entrusted to assist higher-level support and project engineers and architects with virtualization, AD, network analysis and troubleshooting, and other tasks requiring greater proficiency and unexplored territory
- Promoted ahead of peers based on merit and achievement; recognized for productivity and work ethic
- Closed 555 multi-faceted tasks in first 90 days of employment, 100+ more tickets than other support engineers
- Singlehandedly resolved ~35% of tickets (600+) and worked with other engineers to resolve tasks for one of All Covered's largest clients since inception, subsequently becoming the lead engineer for said client within first year of employment; worked with GoBase, Remedy, ServiceNow
- Produce reports, trend, mentored and managed peers, and worked with managing and delivery services directors and senior engineers to reduce ticket volume by +30% and improved existing client support health, service quality, and operations
- Allcovered.com
Sr. Technical Network & Radio Frequency Systems Engineer
Green Mountain Communications, Inc.
Pembroke, NH
08.2006 - 07.2012
- Self-trained and delivered SNMP, fault management, configuration, and network administration, infrastructure, and analysis for 400+ devices over span of 4 state-wide NH municipal projects (I-93 and I-95 Advanced Transportation Management Systems, NH Electric Cooperative smart grid infrastructure, NH SafeNet infrastructure)
- Reviewed network architecture block & levels and identified critical deficiencies to improve network efficiency and stability
- Independently acquired, applied technical skills to further company projects, goals (Xirrus, Cisco, networking, etc.)
- Desktop and laptop support with hardware and software troubleshooting, deployment, installation, consult, network and systems analysis with Windows XP, 7, and Server 2008
- Performed serialized inventory and tracking on over $1M worth of equipment
- Generated 100+ in-building wireless system project quotations and designs using AutoCAD, Excel, and Visio; installed and verified antenna and amplifier RF systems; documented 200+ close-out packages for backlog of in-building projects
- Greenmountaincommunications.com
Cavalry Scout / Unit Armorer / Administrative Controller
U.S. Army Active Duty
Budingen, Hessen
09.2003 - 09.2006
- Ensured and maintained administrative readiness and 100% completion of administrative actions for 130+ personnel to include awards, promotions, and performance tracking
- Maintained 100% accountability and maintenance of multi-million dollar inventory of weapons and equipment (to include serialized, sensitive, and high-dollar items) supporting 130+ soldiers
Skills
- VMware
- Citrix
- Hyper-V
- Microsoft 365
- Exchange 2016
- Windows Server 2019
- Windows 11
- Windows 10
- MacOS
- Backups
- Servers
- Switches
- Routers
- Firewalls
- Storage
- Systems administration
- Network administration
- Compliance
- Risk management
- Laptops
- Desktops
- Malware & security
- Project planning
- Implementation
- Client relations
- Troubleshooting
- Remote support
Websites
Certification
CompTIA Security+
Timeline
IT Manager
Adventure Ready Brands
07.2020 - 10.2024
Sr. Remote Systems Engineer
All Covered
03.2014 - 07.2020
Sr. Mass Communications Advisor / Combat Medic / Electronic Warfare Officer
U.S. Army Reserves
09.2006 - Current
Sr. Technical Network & Radio Frequency Systems Engineer
Green Mountain Communications, Inc.
08.2006 - 07.2012
Cavalry Scout / Unit Armorer / Administrative Controller
U.S. Army Active Duty
09.2003 - 09.2006