Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rayce Tasi

Victorville,CA

Summary

Well-qualified Customer Service Representative Lead familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

IHSS Provider

In-Home Support Service
08.2023 - Current
  • Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.
  • Maintained up-to-date knowledge of best practices in the IHSS Provider field through regular professional development and training opportunities.
  • Encouraged physical activity appropriate for each client''s abilities while prioritizing safety precautions during participation.
  • Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
  • Enhanced client well-being by providing attentive personal care and assistance with daily living activities.

Customer Service Representative Lead

DHL Supply Chain
01.2023 - Current
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assessed and authenticated customer exchanges, voids and returns.

Customer Service Representative

DHL Supply Chain
07.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Entered orders into TMS computer database system.
  • Cross-trained and provided back up for customer service

Outbound Tasker

DHL Supply Chain
05.2018 - 07.2021
  • Plan, allocate, pick, manifest, and close daily waves of orders.
  • Understand and utilize system screens to monitor and move workload through system.
  • Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
  • Manage scheduling of inbound carriers and outbound shipping schedule by updating appropriate communication methods.
  • Generate and utilize system reports and audit sheets to evaluate shift progress.
  • Communicate directly with carrier(s) to insure seamless physical and systematic transactions.
  • Oversee exchange of parcel shipments from shipping dock to carrier’s truck.
  • Resolve data transmission failures/errors with customer’s IT and procurement teams.
  • Interface with IT contacts in event of system-related barriers.
  • Insure complete communication for turn of shift

Inbound Tasker

DHL Supply Chain
10.2015 - 05.2018
  • Created inbound paperwork putting packets together scheduling inbound appointments
  • Worked with associates to hand out work and get the shift started
  • Handled day to day receiving and overseeing more than 100 inbounds coming into the yard for receiving
  • Investigated and adopted optimal receiving strategies selecting best movements routes and methods to make sure our loads were not in detention.
  • Moved shipment materials to and from designated areas using forklift trucks to unload and high reach equipment to put product into stock.

Education

High School Diploma -

Willow Park High School
Apple Valley, CA
06.2000

Skills

  • Decision Making
  • Training and Development
  • Excellent Communication
  • Dependable and Responsible
  • TMS system knowledge
  • Customer Service
  • Red Prairie knowledge
  • Team Oriented and Cooperative
  • Filing and data archiving
  • Multitasking and Prioritization
  • Time Management

Timeline

IHSS Provider

In-Home Support Service
08.2023 - Current

Customer Service Representative Lead

DHL Supply Chain
01.2023 - Current

Customer Service Representative

DHL Supply Chain
07.2021 - Current

Outbound Tasker

DHL Supply Chain
05.2018 - 07.2021

Inbound Tasker

DHL Supply Chain
10.2015 - 05.2018

High School Diploma -

Willow Park High School

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