RAYCENE WILLIAMS
Kennedale,TX.
Summary
Healthcare Leader of Graduate Medical Education (GME) with 15+ years experience in healthcare education. Career includes managing operational staff, oversight for all specialty residency programs. Highly motivated, Integrity-driven, and detailed oriented leader initiating and delivering sustained results and effective change. Extensive strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process, and organization as a leader. Demonstrate effective organizational, and interpersonal skills. Career is backed with a Master’s in Business Administration-Healthcare Management, leadership roles in the National Association, and awards for leadership. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Graduate Medical Education Manager
John Peter Smith Health Network
Fort Worth, TX
03.2015 - Current
- Manage operations staff as department liaison between Graduate Medical Education Office, Research Operations, and Medical Education Coordinators, providing managerial support to coordinators
- Manages daily operational activities, and special program activities, and implements policies and procedures related to role responsibilities
- Develops and implements annual budget at GME and program-specific level
- Prepares monthly reports on metrics regarding fiscal goals
- Ensure compliance with ACGME (Accreditation Council for Graduate Medical Education) requirements
- Prepares reports along with requests for funding from federal (Medicare/Medicaid), Texas High Education Coordinating Board (THECB), and from participating teaching hospitals
- Direct program leadership in preparation for Residency Review Committee (RRC) and required documentation, communicate with accreditation agencies through Designated Institutional Official (DIO)
- Direct residency recruiting and selection process for all programs, including budgetary responsibilities for over $1 million dollars.
- Direct residency onboarding and orientation process to include licensing, credentialing, HR processes, and schedule of orientation events
- Ensures compliance with all regulatory and hospital requirements, including licensing via Texas Medical Board
- Provides oversight and collaborates with Legal Department to monitor, maintain, and prepare all legally binding contracts.
- Collaborates with Program Coordinators to oversee all reverse rotator credentialing and scheduling needs
- Assists GME Leadership establish departmental goals and objectives.
- Improved operational planning and business frameworks.
- Controlled costs of $25 million dollars and optimized spending via restructuring of budgets for labor, capital assets, and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Evaluated report data to proactively adjust and enhance operations.
- Directed 50 + staff and managed capital budget over $1 million.
- Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.
- Compiled data highlighting key metrics to report information, determine trends, and identify methods for improving several residency programs.
- Prepared and recommended long-range plans for development of department personnel.
Director of Recruitment
ITT-Technical Institute Studying Electrical Engineering
Arlington, TX
12.2010 - 03.2015
- Accountable for recruiting student body.
- Managed and supervised operations daily including.
- Directed areas with multiple functions together with division directors and department managers
- Executing budget
- Provides leadership, direction, motivation, and supervision of direct reports as well as oversees training and development of staff
- Provide campus president assistance in evaluating operational and business models to drive revenue growth and build profit.
- Responsible for developing effective working relationships and rapport with students, employees, and any other outside contacts of all levels
- Ensures compliance with corporate policies and procedures, ethical practices, and guidelines of federal government and accrediting organizations
- Strategically plan to recruit goals, budgets/forecasting process, and staffing plans including key performance indicators, benchmarks, metrics, revenue, and operational goals for each entity
- Analyzed recruiting reports, market opportunities, recruiting quotas, budgets, and territory assignments
- Developed local recruiting events
- Trained and managed 20+ new team members, etc.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Followed up with leads to explain application process and answered questions to increase interest.
- Supported management in developing and implementing personnel policies and procedures.
- Implemented school liaison strategy to promote all programs
- Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage.
- Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices.
- Identified areas of development for student recruitment.
- Developed comprehensive annual undergraduate recruitment plan for domestic full time and transfer students to maximize student enrollment.
- Responded to trends, developments, threats and opportunities to increase conversion rates.
- Targeted school audiences of secondary school students, mature students, and school guidance counselors through presentations and social media avenues.
- Devised marketing plans and initiatives to increase awareness.
- Assisted Admissions Manager with admissions and administration process for ensuring suitability of student recruitment process.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Adhered to federal and state guidelines and managed payroll and benefits for over 50 employees.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- 5Worked as effective team member while contributing to local and regional HR projects.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Retained 100% protocol on management tools and procedural accuracy.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Tracked key dates and deadlines and maintained specific personnel lists
Education
MBA - Healthcare Management
University of Phoenix
Tempe, AZ2011
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ2008
Associate of Science -
Southwest Tennessee Community College
Memphis, TN2006
Skills
- Organizational Leadership Program Development Lean Six Sigma Exposure
- Capital Budget Contract Management Database Management
- Root Cause Analysis (RCA)
- Contract Development and Management
- Team Management, Mentoring & Meetings
- Administration and Reporting
- Managing Operations and Efficiency
- Financial Auditing
- Strategic Planning & Procedural Streamlining
- Finance and Accounting Operations
- Communications Strategies
- Accounts Payable and Accounts Receivable
Certification
Training Administrators for
Graduate Medical Education (C-TAGME)
Graduate Medical Education (C-TAGME)
Timeline
Graduate Medical Education Manager
John Peter Smith Health Network
03.2015 - Current
Director of Recruitment
ITT-Technical Institute Studying Electrical Engineering
12.2010 - 03.2015
MBA - Healthcare Management
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science -
Southwest Tennessee Community College
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