Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Raychel Ghysel

Rochester,NY

Summary

Dynamic customer service professional with extensive experience at Wegmans, excelling in problem-solving and effective communication. Proven track record of enhancing customer satisfaction through proactive complaint resolution and product knowledge. Skilled in training and leadership, fostering a collaborative environment that drives team success and operational efficiency.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

MRB Group
Rochester, New York
06.2024 - Current
  • I assisted the Corporate Operations Manager directly with daily operations and office tasks.
  • Responded to client inquiries and provided excellent customer service support.
  • Maintained inventory of office supplies and ordered materials as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Processed invoices for payment using accounting software applications.

Service Desk Representative

Wegmans
Rochester, New York
04.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product inquiries and service requests effectively.
  • Educated customers on store policies and product knowledge clearly and patiently.
  • Maintained a clean and organized service desk area for efficient operations.
  • Assisted in training new employees on service protocols and customer engagement procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front End Coordinator

Wegmans
Rochester, New York
10.2020 - 04.2023
  • Coordinated front-end operations to enhance customer service and satisfaction.
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Cashier

Wegmans
Rochester, New York
05.2018 - 10.2020
  • Assisted customers with purchases and provided excellent service at checkout.
  • Operated cash register and processed transactions accurately and efficiently.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and debit transactions following company policies.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Ensured proper scanning of items while adhering to store policies.
  • Collected payments and provided accurate change.

Cashier

Gro-Moore Farms
Rochester, New York
04.2017 - 08.2017
  • Assisted customers with purchases and provided excellent service at checkout.
  • Operated cash register and processed transactions accurately and efficiently.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and debit transactions following company policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Bachelor of Science - Psychology

SUNY, Brockport
Brockport, NY
12-2023

Skills

  • Customer service
  • Problem solving
  • Time management
  • Customer relationship management
  • Product knowledge
  • Effective communication
  • Complaint resolution
  • Management and Leadership

Affiliations

  • Assistant Volleyball Coach for VOLT VBC (2021-present)
  • Assistant Volleyball Coach for Men's Brockport Club Volleyball

Accomplishments

Member of Link Crew leadership program in high school (2018-2019)

Timeline

Administrative Assistant

MRB Group
06.2024 - Current

Service Desk Representative

Wegmans
04.2023 - Current

Front End Coordinator

Wegmans
10.2020 - 04.2023

Cashier

Wegmans
05.2018 - 10.2020

Cashier

Gro-Moore Farms
04.2017 - 08.2017

Bachelor of Science - Psychology

SUNY, Brockport

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