Raychel Pope
Herriman,UT
Summary
Results-oriented project planner with extensive experience in problem resolution, developed through roles in the United States Air Force and IKEA. Proven track record in team building and proficiency in Microsoft Office, leading to enhanced efficiency and collaboration. Recognized for consistently exceeding customer satisfaction metrics while meeting rigorous deadlines, leveraging both technical skills and exceptional interpersonal abilities. Dedicated to driving positive outcomes and improving customer experiences.
Overview
10
10
years of professional experience
Work History
Stay at Home Mom
United States Air Force, USAF
Alamogordo, NM
09.2017 - Current
- Kept track of event times to adhere to regulations and preset schedules.
- Monitored projects from start to finish, ensuring that all deadlines were met.
- Encouraged collaboration rather than competition between parties involved in a dispute by emphasizing shared interests and benefits.
- Identified areas of potential savings or revenue growth opportunities.
- Maintained accurate inventory of all food items; ordered supplies as needed.
- Provided leadership and direction to creative staff, fostering an environment of creativity, innovation, and professional growth.
Cashier
IKEA
Draper, UT
04.2016 - 09.2017
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Account Creation/Data Entry Clerk
Vivint Home Security
Lindon, UT
05.2015 - 04.2016
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Assisted colleagues with resolving any issues related to data entry operations.
- Verified accuracy and completeness of data entry into the database system.
- Contacted customers via phone or email to address data inquiries.
Education
High School Diploma -
Herriman High School
Herriman, UT05-2012
Some College (No Degree) - Graphic Design
Southern New Hampshire University
Hooksett, NHSkills
- Team building
- Microsoft office
- Problem resolution
- Written communication
- Verbal communication
- [Equipment] operation
- Project planning
- Troubleshooting
- Flexible and adaptable
- Training & Development
- Friendly, positive attitude
- Relationship building
- Conflict resolution
- First Aid/CPR
- Basic math
- Collaboration
Affiliations
Reading, artistic, social events with family and friends
Timeline
Stay at Home Mom
United States Air Force, USAF
09.2017 - Current
Cashier
IKEA
04.2016 - 09.2017
Account Creation/Data Entry Clerk
Vivint Home Security
05.2015 - 04.2016
High School Diploma -
Herriman High School
Some College (No Degree) - Graphic Design
Southern New Hampshire University
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