Raychel Williams

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Promptly responded to inquiries and requests from prospective customers.
• Answered constant flow of customer calls with minimal wait times.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promoted available products and services to customers during service, account management, and order calls.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided primary customer support to internal and external customers.

My job included everything including seating our diners while going over the menu options and suggesting popular dishes that we offered or dishes that I thought they might enjoy!! Taking their orders and serving the refreshments whole they waited on their food to be ready!! And frequently checkin in on them to fill their drinks or bring more napkins.. whatever their needs may be. Serving the dishes to their table and suggesting our dessert menu for after they were done. To bussing ,restocking and cleaning their tables when they left. And doing my morning and nightly duties of restocking all of the items we needed and cleaning the lobby and rolling silverware for the next shift!!

• Met Greeted guests, promoted specials, and took orders

Prepared and served hot and cold sandwiches based on customer preferences.

Prepared salads, soups and sandwiches for customers

Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

• Restocked and rotated stock in display case to mitigate stock loss.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Shared information with customers about menu items, preparation methods, and ingredients.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Replenished serving stations with fresh food and cleaned up spills.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Prepared and presented food in compliance with health and safety guidelines.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Assisted customers in choosing menu items by providing food complementing information
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Kept workplace clean and organized in line with restaurant policies.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Completed credit payments via card processing systems.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Operated Type POS systems to cash out customer checks and complete order transactions.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Served food and beverages promptly with focused attention to customer needs.

• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked with floor team and managers to meet wide range of customer needs.
• Operated cash register to record transactions accurately and efficiently.
• Upsold additional products and services to customers, increasing revenue.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Addressed customer needs and made product recommendations to increase sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Stocked, tagged and displayed merchandise as required.
• Worked flexible schedule and extra shifts to meet business needs.
• Learned duties for various positions and provided backup at key times.

• Attended telephone skills and program information training sessions to boost aptitude.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Maintained and managed customer files and databases.
• Automated processes to manage remote network.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Processed debit and credit card and electronic check payments.
• Responded to customer calls and emails to answer questions about products and services.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer account discrepancies and concerns.
• Approved and terminated customer contracts upon request.