Raychell Rogers
Dallas,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Footwear Associate
Academy Sports and Outdoors
10.2023 - 02.2024
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Suggested additional purchases to customers and directed to store locations.
- Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
Sales Associate
Dillards Department Store
04.2023 - 08.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
Sales Associate
JCPenney
05.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Winona Highschool
Winona, TX05-2022
Skills
- Effective communication
- Interpersonal relationship building
- Cross-selling tactics
- Assessing customer needs
- Adaptive selling approach
- Sales target achievement
- Customer service
- Complaint resolution
- Client relations
Timeline
Footwear Associate
Academy Sports and Outdoors
10.2023 - 02.2024
Sales Associate
Dillards Department Store
04.2023 - 08.2023
Sales Associate
JCPenney
05.2022 - 02.2023
High School Diploma -
Winona Highschool
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