Raychelle Ferrer
Hayward,CALIFORNIA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Pleasanton Diagnostics Imaging Center
03.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
Medical Assistant
Valleycare Gastroenterology Medical Group
08.2007 - 12.2021
- Coordinates surgery scheduling with surgery center and hospital
- Work with hospitals, clinics, facilities in a clinical team to manage requests for services from members and or providers
- Efficiently perform insurance verification and precertification function
- Manage the referral process, processing incoming and outgoing referrals and prior authorization
- Cross trained to perform front office duties including greeting patients check in and check out
- Experience with electronic medical records
- Collect necessary copays and patient financial responsibility at time of visit
- Continuously monitors the schedule for accurateness, communicate any changes to patients
- Educated patients about medications, procedures and physicians' instructions
- Organize charts, documents and supplies to maintain team productivity
- Rooming patients, including obtaining vital signs and reason for visits
- Reviews chart before clinic to be sure all reports are current, present and filed correctly
- Assist patients, doctors and other staff as needed perform related tasks and assignments as necessary
- Answering multiple phone lines.
Education
Medical Assistant Program -
Carrington College California
Stockton, CA06.2007
GED -
Chabot College
Hayward, CA01.2006
Skills
- Computer skills
- Critical thinking and problem solving
- Fast learner
- Ability to work under pressure
- Effective time management
- Great customer service
- Well organized
- Multi task
- Attention to details
- Communicate well with others
Timeline
Patient Service Representative
Pleasanton Diagnostics Imaging Center
03.2022 - Current
Medical Assistant
Valleycare Gastroenterology Medical Group
08.2007 - 12.2021
Medical Assistant Program -
Carrington College California
GED -
Chabot College
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