Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rayches Rain

Aurora,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Supervisor

United Ground Express
Denver, CO
04.2023 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Dispatcher

United Ground Express
Denver, CO
10.2021 - Current
  • Coordinate employee work assignments and locations based on operational needs.
  • Communicate work assignments in a professional and courteous manner.
  • Receive and respond to telephone and radio calls in a professional and timely manner.
  • Complete daily reporting thoroughly, accurately and in a timely manner.
  • Maintain open and timely communication with operational management.
  • Project a positive image and respond to inquiries in a courteous manner.
  • Perform other duties as requested.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily plane traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported delays, accidents or flight situations.

Step-up Cabin Lead

United Ground Express
Denver, CO
12.2020 - 10.2021
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Manage the daily operation to ensure all assigned tasks are completed efficiently and thorough
  • Provide direction, instruction and coaching to employees as needed
  • Work closely with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly
  • Effectively communicate with all hub services agents
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
  • Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
  • Perform other duties as assigned

Cabin Cleaning Agent

United Ground Express
Denver, CO
12.2019 - 12.2020
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Cleaned tray tables and windows and rearranged magazines to be presentable.
  • Vacuumed floors and cleaned aircraft's cockpit.
  • Washed, disinfected and restocked lavatories to meet usage demands.
  • Removed exterior exhaust stains and washed down aircraft's structural parts.
  • Removed trash and recyclables from aircraft interior.
  • Towed, positioned and locked aircraft to secure.
  • Emptied aircraft lavatory systems and replenished sanitizer fluid.
  • Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
  • Remove all trash from aircraft and clean and restock all lavatories, clean aircraft floor
  • Clean galley, all seats, seat back pockets, tray tables and replace soiled magazines
  • Fold blankets and store blankets and pillows in overhead compartments.
  • Provision service items such as blankets, pillows, amenity kits and magazines in designated locations onboard the aircraft with accuracy that meets the client’s appearance and quality control standards
  • Use personal protective equipment, including a face shield & hearing protection
  • Ability to comprehend and execute defined safe universal precaution control procedures concerning handling blood-borne pathogens and other hazardous waste
  • Complete Daily Equipment Checks and associated checklists, including security searches
  • Demonstrate regular, predictable attendance at job location
  • Exceed U.G.E customer service and safety standards
  • Carry out other duties as assigned

Kitchen Line Cook

Gyu-Kaku
Honolulu, HI
01.2019 - 09.2019
  • Prepare ingredients for cooking, including portioning, chopping, and storing food.
  • Cook menu items in cooperation with the rest of the kitchen staff.
  • Ensure that food comes out simultaneously, in high quality and in a timely fashion.
  • Adhere to all safety and sanitation regulations within the kitchen area.
  • Comply with nutrition and sanitation regulations and safety standards.
  • Clean up station and take care of leftover food items according to health code regulations.
  • Keep up with current recipes, techniques, and best practices for food preparation.
  • Maintain a clean working environment by sweeping, mopping floors, taking out trash.
  • Set-up workstations with all needed ingredients and equipment prior to meal period.
  • Label any stored foods appropriately with date stamps according to health codes.
  • Operate various kitchen appliances such as grills, ovens, broilers.
  • Weigh or measure ingredients accurately using proper measuring devices.
  • Check freshness of food items before use.
  • Assist other cooks during peak periods or special events.
  • Organize supplies for each shift as needed.
  • Follow instructions from supervisor regarding any changes in menu items or procedures.
  • Provide assistance in plating and garnishing dishes as per restaurant's standard presentation guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Cooked multiple orders simultaneously during busy periods.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Kept stations stocked and ready for use to maximize productivity.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Grilled and deep fried various foods from meats to potatoes.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.

Kitchen Line Cook

Gen Korean BBQ
Honolulu, HI
01.2018 - 12.2018
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Acquired new skills to support team and further accommodate customer needs.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Prepared garnishes to complement dishes on menu.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Removed trash and cleaned kitchen garbage containers.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Prepare ingredients for cooking, including portioning, chopping, and storing food.
  • Clean up station and take care of leftover food items according to health code regulations.
  • Maintain a clean working environment by sweeping, mopping floors, taking out trash.
  • Set-up workstations with all needed ingredients and equipment prior to meal period.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Set up and performed initial prep work for soups, sauces and salads.

Dishwasher

Brick Oven Pizza an
Honolulu, HI
09.2017 - 12.2017
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.

Dishwasher

Pagoda Floating Restaurant & Catering
Honolulu, HI
07.2016 - 12.2016
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Replaced clean utensils in storage bins for easy access.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.

Education

GED -

Mckinley Community School
Honolulu
01-2017

Skills

  • Monitoring Field Personnel
  • Delivery Procedures
  • Improving Operations
  • Delegating Work
  • Adjusting Routes
  • Service Planning
  • Processing Orders
  • Route Planning and Adjustment
  • Problem Assessment
  • Team Work Scheduling
  • Call Center Software
  • Work Crew Dispatch
  • Schedule Management
  • Work Order Preparations
  • Dispatch Recordkeeping
  • Calendar and Scheduling Software
  • Verbal and Written Communication
  • Personnel Monitoring
  • Speech Clarity
  • Territory Communications Oversight
  • Service Coordination
  • Service Requests
  • Effective Communications
  • Critical Thinker
  • Schedule Coordination
  • Training New Hires
  • Customer Relationship Management
  • Work Personnel Advisement
  • Verbal and Written Communication
  • Problem Solving
  • Good Work Ethic
  • Microsoft Office
  • Friendly, Positive Attitude
  • People Skills
  • Training & Development
  • Team Building
  • Computer Skills
  • Team Management
  • Reliable & Trustworthy
  • Problem Resolution
  • Planning & Organizing
  • Supervision & Leadership
  • Customer Service

Languages

English
Native/ Bilingual

Timeline

Supervisor

United Ground Express
04.2023 - Current

Dispatcher

United Ground Express
10.2021 - Current

Step-up Cabin Lead

United Ground Express
12.2020 - 10.2021

Cabin Cleaning Agent

United Ground Express
12.2019 - 12.2020

Kitchen Line Cook

Gyu-Kaku
01.2019 - 09.2019

Kitchen Line Cook

Gen Korean BBQ
01.2018 - 12.2018

Dishwasher

Brick Oven Pizza an
09.2017 - 12.2017

Dishwasher

Pagoda Floating Restaurant & Catering
07.2016 - 12.2016

GED -

Mckinley Community School

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Rayches Rain