Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Raydean White

South Bend,IN

Summary

Accomplished Assistant Manager at Big Lots Stores, Inc., with a proven track record in enhancing customer satisfaction and boosting sales through innovative strategies. Expert in operations management and team leadership, I excel in problem-solving and staff development. Honorably served in the USAF, showcasing dedication and decision-making skills. Achieved significant sales growth by fostering a culture of continuous improvement and excellence.

Overview

36
36
years of professional experience

Work History

Assistant Manager

Big Lots Stores, Inc.
03.2012 - Current
  • Developed contingency plans with team to address potential disruptions.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Furniture Sales Manager

Big Lots Stores, Inc.
01.2004 - 03.2012
  • Assessed store performance regularly, identifying areas for improvement and implementing appropriate solutions.
  • Managed daily operations efficiently, including staff scheduling, inventory control, budgeting, and loss prevention measures.
  • Resolved customer complaints professionally and promptly, maintaining satisfaction levels and preventing negative reviews.
  • Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations.
  • Provided exceptional customer service, resulting in repeat business and positive customer feedback.
  • Analyzed sales data to identify trends and opportunities for growth or improvement within the department.
  • Mentored junior sales associates, providing guidance on best practices for closing deals and achieving sales targets.
  • Regularly updated product knowledge through vendor meetings/industry resources to offer customers the most current and accurate information on available furniture items.
  • Collaborated with store team members to create a visually appealing showroom, driving foot traffic and sales.

Contract Specialist

USAF
06.1989 - 06.1991

Served during operation desert shield . Honorably discharged.

Education

High School Diploma -

Mishawaka High School
Mishawaka, IN
06.1990

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Time management
  • Team motivation
  • Staff supervision
  • Staff training and development
  • Goal setting
  • Retail operations
  • Operations management
  • Sales strategies
  • Retail operations management
  • Sales growth

Timeline

Assistant Manager

Big Lots Stores, Inc.
03.2012 - Current

Furniture Sales Manager

Big Lots Stores, Inc.
01.2004 - 03.2012

Contract Specialist

USAF
06.1989 - 06.1991

High School Diploma -

Mishawaka High School
Raydean White