Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rayea Tillman

Nashville,TN

Summary

Organized and dependable candidate seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Digital Brand Strategist

SOFC Media & ENT LLC
01.2020 - 10.2023
  • Conducted market research to identify new opportunities and target markets
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral
  • Created and managed social media campaigns to increase brand engagement
  • Devised content strategy to effectively engage target audiences.
  • Coordinated with design and media teams to develop high-quality creative assets.

Authorization Specialist

Lab Corp Inc
10.2021 - 04.2022
  • Followed guidelines when reviewing applicant data to determine eligibility
  • Processed and certified documents for accuracy and compliance with government regulations
  • Assisted clients with accurate eligibility form, application and document completion
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.

Customer Service Specialist

SJV & Associates
07.2021 - 10.2021
  • Obtained background check data on characters, financial statuses and personal histories.
  • Documented information and submitted detailed reports.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Reviewed and analyzed detailed records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Donor Specialist

DCI Donor Services, INC
10.2019 - 04.2020
  • Determined eligibility of prospective donors based upon evaluation of health history and physical findings
  • Evaluated records and risk assessment information for preliminary donor eligibility
  • Managed donor complications arising from donation process
  • Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans
  • Upheld correct protocols for infection prevention and control
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Proven ability to develop and implement creative solutions to complex problems.

Technical Support Specialist I

Boys and Girls Club, INC
07.2017 - 11.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Monitored systems in operation and quickly troubleshot errors
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
  • Configured hardware and granted system permissions to new employees
  • Assisted with updating technical support best practices for use by team.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Patient Care Technician

Vanderbilt Children's Hospital
01.2016 - 01.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Phlebotomy Technician

The American Red Cross
02.2015 - 12.2017
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.

Medical Records Abstractor

OptumRx
01.2013 - 12.2015
  • Abstracted various measures from patient's medical records on health information systems
  • Uploaded physician progress notes, history, and physicals into electronic medical records
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations
  • Reviewed charts and flagged incomplete or inaccurate information
  • Utilized electronic medical record systems to store, retrieve and process patient data
  • Transcribed and entered patient medical information into electronic medical records systems
  • Maintained patient records in compliance with security regulations.

Education

Bachelor of Science - Health Administration

Tennessee State University
Nashville, TN
05.2024

High School Diploma -

Antioch High School
Antioch, TN
05.2008

Skills

  • Marketing Program Management
  • Excellent Written and Oral Communication
  • Project Management
  • Data Entry
  • Customer Service
  • Problem-Solving Abilities
  • Database Management
  • Administrative Support
  • Problem-Solving Abilities
  • Medical Records Management

References

Akita Iverson, National IT Coordinator, Union, (404) 769-3247, aiverson@alfcio.org Mallory Anderton, National Nurses Organizing Committee, (813) 476-2346, manderton@nnoc.net

Timeline

Authorization Specialist

Lab Corp Inc
10.2021 - 04.2022

Customer Service Specialist

SJV & Associates
07.2021 - 10.2021

Digital Brand Strategist

SOFC Media & ENT LLC
01.2020 - 10.2023

Donor Specialist

DCI Donor Services, INC
10.2019 - 04.2020

Technical Support Specialist I

Boys and Girls Club, INC
07.2017 - 11.2019

Patient Care Technician

Vanderbilt Children's Hospital
01.2016 - 01.2018

Phlebotomy Technician

The American Red Cross
02.2015 - 12.2017

Medical Records Abstractor

OptumRx
01.2013 - 12.2015

Bachelor of Science - Health Administration

Tennessee State University

High School Diploma -

Antioch High School

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Rayea Tillman