Rayeesuddin Rehan
Evanston,IL
Summary
Adept Procurement Specialist with a proven track record at Genpact India Pvt Ltd, showcasing expertise in supply chain forecasting and exceptional persuasion skills. Achieved an 80% issue resolution rate without escalation, significantly enhanced VAS sales, and received the Best Officer Award in December. Specializes in business process improvement and gap analysis, demonstrating a strong ability to drive efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Procurement Specialist
Genpact India Pvt Ltd
06.2021 - 05.2023
- Worked as a SAP end user to create Purchase requisition, Purchase order, Outline agreement along with modification of the PO
- Worked on the reporting section like open PO report, pending PR report, Held PR report along with the currency QC check report
- Development of various custom reports as per client requirements
- Worked on new tool JIRA for resolving the approval related issues on the PO
- Worked on SCM tool/Quora PLM for solving level 2 tickets to resolve high priority queries
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles
- SME : Subject matter expert in the field of solving level 2 tickets for procurement perspective
- PDD : Worked on preparing the Process definition document for processing the BOT (Executing PR-PO conversion) Worked on different regions like North America, EMEA & APAC
- BOT Processing: Handled both purchase order creation & its change BOT frequently
- Involved in the Process Automation of enhanced PR-PO BOT
- Completely cross trained in all the activities (PR, PO, OLA ,BOT,POCF ) performed in the team
Customer Service Associate
HandTechs Pvt ltd
03.2021 - 06.2021
- Provides general assistance to other teams within Customer Support
- Ensures that individual performance meets or exceeds the department standards
- Provides inbound application and functional support for all relevant, both internally and externally, by way of email, web-form and phone
- Resolves 80% of issues without escalation
- Respond to customer inquiries in a timely manner and within service level objectives
- Successfully documents all requests through the CRM system while adhering to all documented procedures
Senior Office Operation
VFS Global services Pvt Ltd
10.2017 - 03.2021
- Document scrutiny & collection for visa processing within timeframe and with accuracy
- Handling customer/applicant queries personally or via email, telephone
- Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc
- Knowledge of the process and adherence to the Standard Operating Procedures
- Maintain & record all application data
- Handling of cash & bank related transactions if assigned
- Participate in process Enhancement Projects
- Achieving VAS targets
- Late reporting /unauthorized absenteeism and adherence to Grooming Standards
- Attending Customer service training programme
- Preparation and sending of daily and monthly reports related to process as per the instructions shared
- Accomplishments: Increased the VAS Sale sales for implementing the Selling skills which I learned from the Art of Selling Training
- I have shared ideas which got selected by the Quality team
- Attended PDC
- Received Best Officer Award in the month of December
Education
Master of Science - Information And Computer Systems
Lindsey Wilson College
Columbia, KY12-2024
Bachelor of Commerce - General
Galaxy junior college
Hyderabad, India05.2018
Skills
- Price dispute resolution
- Product tracking
- Supply chain planning
- Supply chain forecasting
- Persuasion skills
- Telephone and email etiquette
- Purchase order creation
- New vendor setup
- Demand forecasting
- Business process improvement
- Gap analysis
Hobbies and Interests
- Singing
- Football
- Reading
Phone
+1, 7735803771
Timeline
Procurement Specialist
Genpact India Pvt Ltd
06.2021 - 05.2023
Customer Service Associate
HandTechs Pvt ltd
03.2021 - 06.2021
Senior Office Operation
VFS Global services Pvt Ltd
10.2017 - 03.2021
Master of Science - Information And Computer Systems
Lindsey Wilson College
Bachelor of Commerce - General
Galaxy junior college