Rayelky Almanzar Martinez
The Bronx,NY
Summary
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
7
7
years of professional experience
Work History
Security Guard
Bronx Security Services
The Bronx, New York
04.2025 - 12.2025
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to identify and address potential security issues.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
Paralegal
Oncall counsel
Manhattan, NY
11.2023 - 03.2025
- Conducted legal research to support case preparation and documentation.
- Drafted legal documents including pleadings, motions, and contracts.
- Organized and maintained case files for efficient retrieval and tracking.
Home Attendant
Platinum Health
11.2022 - 10.2023
- Assisted patients with personal hygiene tasks such as bathing, dental care, using bedpans, and disposing of bedpan waste.
- Gave emotional support and company to patients who are recovering from illness or going through other life transitions that have an impact on their health.
- Administered prescribed oral medications as directed in writing by a doctor or a home care nurse.
- Maintained a record of the services provided and the patient's apparent condition.
Barista
Starbucks
06.2022 - 10.2023
- Prepared and serve beverages like coffee, blended coffees, and teas whether hot or cold.
- Ensured work area is clean and sanitized, including sanitizing utensils, or equipment.
- Cleaned seating areas.
- Described items on the menu to customers.
Culinary Intern
The Door- A Center of Alternatives
09.2022 - 02.2023
- Supervised cooks and manage the preparations, portioning, and storage of all food items.
- Managed inventory and facilitate product orders of the culinary and science departments.
- Managed cold kitchen production for a luxury hotel with a Michelin star restaurant.
Customer Service Representative
Teleperformance
01.2021 - 03.2022
- Followed up with customers regarding product functionality and overall satisfaction.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Maintained logs and documentation to detail information regarding incoming and outgoing calls.
- Provided account information to customers and explained bill service policies and customer rights.
- Dominic Republic
Sales Representative
Macy's
08.2021 - 12.2021
- Developed strong customer relationships and networks within designated sales territory.
- Remained current on relevant product information to provide up-to-date catalogs and services.
- Followed up with customers after sales to gain feedback.
- New York, NY
Sales Representative
Momentum Solar
08.2021 - 01.2021
- Performed a professional, friendly, and fun demonstration of a product.
- Traveled throughout assigned territory to call on regular and prospective customers to solicit orders.
- Door to door of renewable energy.
- Helped customers reduce their electric bills by providing a low fixed rate or at least consult them in the right direction while building a lasting relationship connecting the customer with the company through myself.
- Plainview, NY
Receptionist
Wythe Hotel
02.2019 - 11.2020
- Provided assistant to the office manager and executives with their day-to-day internal office operations.
- Managed the flow of information into and out of the department, and ensured appropriate documentation.
- Organized all incoming and outgoing correspondence, and ensure compliance of rules and procedures.
- Completed administrative support duties: billing, payroll, calendar management, and mail distribution.
- Brooklyn, New York
Front Desk Clerk
New York Sports Club
07.2019 - 08.2019
- Answered multiple phone lines, providing immediate assistance to clients, vendors, and other sites.
- Greeted clients, managed meetings, created meeting minutes, and provided indispensable office support.
- Increased office productivity by revising office administration systems to make records more accessible.
- Built office relationships with an emphasis on communicating and setting management expectations.
- New York, NY
Education
High School Diploma -
Dr Susan Mckinney
BrooklynSkills
- Bilingual in Spanish and English
- Teamwork
- Organizational Skills
- Time management
- Oral and written communication
- Critical Thinking
- Problem solving
- Leadership
- Research expertise
- Empathy
- Attention to detail
- Adaptability
- Teamwork
- Responsibility
References
Available upon Request
Timeline
Security Guard
Bronx Security Services
04.2025 - 12.2025
Paralegal
Oncall counsel
11.2023 - 03.2025
Home Attendant
Platinum Health
11.2022 - 10.2023
Culinary Intern
The Door- A Center of Alternatives
09.2022 - 02.2023
Barista
Starbucks
06.2022 - 10.2023
Sales Representative
Macy's
08.2021 - 12.2021
Sales Representative
Momentum Solar
08.2021 - 01.2021
Customer Service Representative
Teleperformance
01.2021 - 03.2022
Front Desk Clerk
New York Sports Club
07.2019 - 08.2019
Receptionist
Wythe Hotel
02.2019 - 11.2020
High School Diploma -
Dr Susan Mckinney