Raye Mechelle Dhela
Roswell,GA
Summary
Dedicated and empathetic professional with a strong background in healthcare and transportation, consistently delivering exceptional effort in every task. Recognized as a reliable team player and quick learner, adept at overcoming diverse challenges. Proven ability to navigate complex routes and schedules, ensuring timely arrivals while effectively addressing passenger needs through excellent communication and problem-solving skills. Open to relocation and authorized to work in the U.S. for any employer, ready to contribute to a dynamic team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Driver
Metropolitan Atlanta Rapid Transit Authority (MARTA)
Atlanta, GA
10.2025 - Current
- Currently work here
- Operated transit vehicles safely, adhering to established schedules and traffic regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Assisted passengers with boarding, providing excellent customer service and addressing inquiries.
Pharmacy Technician
CVS Health
Cleburne, TX
11.2024 - 03.2025
- Managed prescription dispensing processes, ensuring compliance with safety protocols and regulatory standards.
- Assisted pharmacists in preparing medications, verifying dosages, and packaging prescriptions for patient pickup.
- Maintained accurate inventory records using pharmacy management software to monitor stock levels and expiration dates.
Pharmacy Technician
McKesson
Plano, TX
04.2024 - 06.2024
- Support pharmacist in patient care through order fulfillment, completion and delivery of the final product to the patient, and follow-up with members of the care team.
- Utilize proper recordkeeping in appropriate systems as related to patient interactions, inventory management, prescription processing, delivery management.
- Accurately completes prescription data entry, filling, packaging, and logistics step.
Pharmacy Technician
Carelon Pharmacy
Grand Prairie, TX
11.2023 - 02.2024
- Data Entry and more of various medications through McKesson software.
- Implemented workflow improvements that reduced prescription processing time, enhancing overall efficiency of pharmacy operations.
- Collaborated with healthcare professionals to resolve medication-related issues and enhance patient care outcomes.
Pharmacy Technician
Walmart mail order pharmacy
Carrollton, TX
02.2023 - 10.2023
- Data entry, filled scripts via CPU, fax, email, request various medications from doctors, assisted customers with daily questions and answers about their medications..some calculations, and scheduled shipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Specimen Technician
Quest Diagnostics
Lewisville, TX
06.2022 - 09.2022
- Receive and accession various specimens via Atlas
- Collaborated with laboratory staff to maintain workflow efficiency and improve turnaround times.
- Conducted specimen processing and labeling to ensure accuracy and compliance with established protocols.
- Implemented quality control measures to enhance specimen integrity and reduce errors in handling.
- Monitored inventory levels of supplies, facilitating timely reordering to prevent disruptions in operations.
Appeal Specialist
Blue Cross Blue Shield of IL
Richardson, TX
03.2020 - 02.2021
- File arbitration and load medications in claims services, Data Entry
- Used Knowledge of medical terminology to include coding.
- Organize tasks and accommodate large volume of reference materials.
- Responsible for processing and adjudicating appeals
- Reviewed and analyzed appeal requests to ensure compliance with policies and procedures.
- Collaborated with healthcare providers to resolve discrepancies in claims and appeals.
Laboratory Technician
HealthTrackRx
Denton, TX
03.2020 - 08.2020
- Temporary position assisted with Covid Testing overnight.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Research specimens
Patient Care Specialist
Alliance RX Walgreens
Frisco, TX
08.2018 - 10.2018
- This position entailed:
- Data Entry
- Provided specialized medication
- Answered telephone/fax incoming mail and patient questions for various age groups of patients.
- Coordinated patient medication refills, ensuring timely delivery and adherence to pharmaceutical care guidelines.
- Assisted patients with enrollment in programs, enhancing access to necessary medications and services.
Patient Care Coordinator
AmerisourceBergen/ Lash Group Clinical
Frisco, TX
09.2016 - 08.2018
- Answered patients’ questions and updated medical records
- Provided medication and vaccinations RSV babies (Ages 0-5yrs) via shipment
- Collaborated with healthcare providers to ensure accurate patient information and care continuity.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
- Educated patients on treatment plans and medication adherence to promote health literacy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Benefit Coordinator
Amerisource
Frisco, TX
10.2015 - 02.2016
- Assisted Clients with health plans and understanding their company's benefits primary source of information for open enrollment, which is the annual period when employees can change, enroll in or amend their group health insurance plans. Responsible for making patients aware about Medicare part A, B & D and understanding of the company's health plan benefits and coverage, deductibles, employer contributions and employee premiums. Renewal and purchases of new coverages.
- Managed employee benefits enrollment and communicated options effectively to enhance understanding.
- Provided guidance on complex benefit inquiries, ensuring accurate information dissemination.
PCA
Accel Rehabilitation Hospital
Plano, TX
09.2014 - 06.2015
- Checked patients’ vitals, blood glucose levels and conditions
- Monitored food/liquid intake and collected urine and stool samples
- Maintained health and safety rules and patient confidentiality
- Assisted in daily patient care, ensuring comfort and safety during rehabilitation sessions.
- Collaborated with nursing staff to implement individualized care plans for diverse patient needs.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained accurate documentation of patient progress and interventions in electronic health records.
Education
Associate's degree - Business Management
Brookdale Community College Katherine Gibbs
Lincroft, NJAssociate's degree - Business Management
Katherine Gibbs
Piscataway, NJRN BSN - Nursing
Brookdale Community College
Lincroft, NJHigh school or equivalent - Varied
Asbury Park High School
Asbury Park, NJSkills
- Medical Records
- Order entry
- Customer complaint resolution
- Teamwork
- Phone inquiries
- Attention to detail
- Word processing
- Coordinating office moves
- CRM system proficiency
- Written communication
- Research
- Laboratory Experience
- ICD-9
- Phone etiquette
- Hospital experience
- Record keeping
- Data collection
- Benefits administration
- Insurance verification
- Supervising experience
- Medication Administration
- CPT coding
- Delivery driver experience
- Pharmacy benefits management experience
- Sales
- Non-sterile compounding
- Customer retention
- CNA
- Vital Signs
- Purchase order management
- Productivity software
- Organizational skills
- Traditional IRAs for retirement planning
- Computer literacy
- Prospecting
- Affordable Care Act (ACA)
- Workday
- Employee Retirement Income Security Act of 1974 (ERISA)
- Customer issue escalation
- Health insurance knowledge
- Caregiving
- Cardiology
- Critical Care Experience
- Phone answering
- Prior authorization management
- Pharmacy software
- Patient monitoring
- Training & development
- Spreadsheet charts
- Google Docs
- Customer support
- Rx1 Software
- Travel scheduling
- Calendar management
- Phone communication
- EMR systems
- Data visualization software proficiency
- Correspondence management
- Spreadsheet formulas
- Greeting customers
- Invoice processing
- Google Workspace
- Confidential information handling
- Office equipment routine maintenance
- Typing
- Project manager experience
- Order assistance
- Nursing
- Spreadsheet design
- Laboratory experience
- Administrative tasks
- Cash register
- Clear language communication
- Data analysis skills
- Tablet dosage calculations
- Vital signs
- Specimen collection / processing
- Office experience
- Pulmonology
- Macros
- Pharmacy technician experience
- Web accessibility
- Employee onboarding
- Employee offboarding
- Customer support experience within retail industry
- Microsoft Word
- Volume conversion calculations
- Roth IRAs for retirement planning
- Payroll management
- Ability to follow instructions
- Windows
- McKesson
- Insurance claim form preparation
- Correct Prescription Errors
- Insurance sales
- Zoom
- Pharmacy inventory replenishment
- Insurance third-party billing
- Technology management
- CPR
- Prescription processing
- FSI Pharmacy Software
- Multi-line phone systems
- HIPAA
- Mixture and solution calculations
- Microsoft Excel
- Driving
- Critical care experience
- Microsoft Access
- Prescription order interpretation
- Customer inquiry handling
- Cerner
- Drug order put-away
- Salesforce
- Telecommunication
- Pharmacy customer complaint resolution
- Operating systems
- Prescription labeling
- Mondaycom
- Medicaid regulations
- Expense reports
- Phone call management
- File organization
- SharePoint
- Computer operation
- QuickBooks
- Faxing
- Leadership
- Time management
- Home Care
- Healthcare benefits management
- Skilled nursing facility
- Health insurance management
- Photocopying
- Insurance claim issue resolution
- Procurement
- Data cleaning
- Writing skills
- Out of stock medication
- Home health
- Automobile transportation
- Insurance prior authorization
- Filing
- Office supply management
- Mail processing
- Spreadsheet conditional formatting
- EKG
- Microsoft Outlook
- Providing product information
- Receptionist
- Communication skills
- Oncology
- Computer skills
- Medical records
- Medical office experience
- Front desk
- Managing customer accounts
- Hospital Experience
- HR analytics
- Oracle HCM
- Disability insurance management
- Prescription intake
- Customer Service Skills
- Sliding fee scale management
- Direct sales
- HRIS
- Inventory management
- Software troubleshooting
- Confluence
- Patient Care
- Data entry
- Medical Office Experience
- Technical Proficiency
- Dependability
- Zendesk
- Ordering medications
- Interpersonal skills
- Weight conversion calculations
- Dispensing prescriptions - Prescriptions dispensed daily (50-100 prescriptions)
- Prescription verification
- EMR Systems
- Recruiting
- Microsoft Office
- SAP SuccessFactors
- Administrative experience within healthcare
- Grammar Experience
- Life insurance management
- Purchasing
- Administrative Assistant
- Microsoft Outlook Calendar
- Microsoft Dynamics 365
- Medical terminology
- Security
- Coordinating with insurance clients
- ICD-10
- Cash handling
- Customer service
- Clerical experience
- PeopleSoft
- Medical Terminology
- Administrative experience within retail industry
- Disability benefits management
- Appointment scheduling
- Home & community care experience
- State-specific regulations in benefits management
- Microsoft Teams
- Scanning
- Administrative experience - Administrative experience (3-5 years)
- Client interaction via phone calls
- Clean driving record
Accomplishments
Twenty plus years in nursing, retail and office experiences.
Affiliations
- American Society of Safety Professionals
Certification
- CNA January 2024
- Driver's License
- Pharmacy Technician License
- Pharmacy Technician Certification
- PTCB Certification
- Life & Health Insurance License
- BLS Certification
- Registered Pharmacy Technician
Languages
English - Fluent
Timeline
Bus Driver
Metropolitan Atlanta Rapid Transit Authority (MARTA)
10.2025 - Current
Pharmacy Technician
CVS Health
11.2024 - 03.2025
Pharmacy Technician
McKesson
04.2024 - 06.2024
Pharmacy Technician
Carelon Pharmacy
11.2023 - 02.2024
Pharmacy Technician
Walmart mail order pharmacy
02.2023 - 10.2023
Specimen Technician
Quest Diagnostics
06.2022 - 09.2022
Appeal Specialist
Blue Cross Blue Shield of IL
03.2020 - 02.2021
Laboratory Technician
HealthTrackRx
03.2020 - 08.2020
Patient Care Specialist
Alliance RX Walgreens
08.2018 - 10.2018
Patient Care Coordinator
AmerisourceBergen/ Lash Group Clinical
09.2016 - 08.2018
Benefit Coordinator
Amerisource
10.2015 - 02.2016
PCA
Accel Rehabilitation Hospital
09.2014 - 06.2015
Associate's degree - Business Management
Katherine Gibbs
RN BSN - Nursing
Brookdale Community College
High school or equivalent - Varied
Asbury Park High School
Associate's degree - Business Management
Brookdale Community College Katherine Gibbs