Rayen Martinez

Work History

SIHISA SRL

2021.04 - 2024.04

High level of confidentiality in handling sensitive information, preserving trust among employees and stakeholders.
Expert working with all C Level executives along with Vice President of Engineering and Director Level in more that 5 projects per year.
Extensive knowledge of office administration and clerical procedures.
Extremely proficient with Microsoft Office (e.g., Word, Excel, Powerpoint) and cloud systems.
Managed projects budget responsibilities with accurate financial record-keeping and expense tracking.
Hired, managed around 5-10 people per project, developed and trained approximately 5-10 people on staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Negotiated 2-3 contracts per month with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.

Autoshine

2020.12 - 2021.04

Monitored sales performance metrics, identifying areas for improvement and facilitating strategic discussions amongst leadership team members.
Liaised with suppliers and vendors to maintain strong working relationships, securing favorable terms for the company.
Evaluated around 20 employees performance through regular feedback sessions while setting clear expectations for professional growth.
Managed a team of office staff of 12 people, providing training and support to ensure smooth daily operations.
Prepared approximately 30 quotes and invoices per day for clients.
Monitored front areas so that questions could be promptly addressed.
Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
Addressed customer complaints promptly and professionally, fostering positive client relationships while resolving issues effectively.
Contributed to the overall growth of the organization by consistently seeking ways to improve sales administration processes and procedures.

Sihisa SRL

2015.04 - 2020.10

Resolved financial discrepancies and customer billing issues with critical thinking.
Used industry expertise, customer service skills and soft skills to resolve customer concerns and promote loyalty.
Updated reports, managed accounts, and generated reports for company database.
Managed 70% financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.

Same Auto

2014.07 - 2015.10

Oversaw calendar management for the President, scheduling appointments strategically to maximize productivity without causing conflicts or overbooking.
Answered approximately 30 incoming phone calls, email per day from customers.
Used advanced software to prepare documents, reports, and presentations.
Interacted with vendors, clients and professional services personnel to receive orders, direct activities, and communicate instructions.
Maintain clients and vendors and maintained effective lines of communication.
Managed filing system, entered data and completed other clerical tasks.