Summary
Overview
Work History
Education
Skills
Timeline
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Rayen Martinez

Albuquerque,NM

Summary

Dynamic professional with leadership qualities and a strong background in customer service from Dions. Proven ability to enhance team collaboration and improve player performance as a Coach at Ninja Force. Skilled in problem-solving and time management, consistently fostering positive environments and achieving high satisfaction levels among clients and athletes.

Overview

3
3
years of professional experience

Work History

Work-Study Participant

Western New Mexico Athletics
10.2024 - Current
  • Managed classroom effectively, maintaining a safe and inclusive environment respectful of diverse backgrounds and perspectives.
  • Working in the study hall for all athletes at the University ,responsible for supervising students making sure they don't steal the equipment we have in the study hall and also making sure they get there required number of hours for the week. As well as offering Acedemic Assistance for the students if they need it.

Coach

Ninja Force
09.2023 - 08.2024
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.

Crew Member

Dions
12.2021 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Prepared salads, soups and sandwiches for customers.

Education

High School Diploma -

Eldorado High School
Albuquerque, NM
05-2024

Skills

  • Leadership qualities
  • Writing proficiency
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Clear communication
  • Verbal and written communication
  • Customer communication
  • Active listening
  • Organizational skills
  • Reliability

Timeline

Work-Study Participant

Western New Mexico Athletics
10.2024 - Current

Coach

Ninja Force
09.2023 - 08.2024

Crew Member

Dions
12.2021 - 09.2023

High School Diploma -

Eldorado High School
Rayen Martinez