Rayen Msaddak
Doha
Summary
Motivated and results-driven professional with experience in retail operations, customer service, inventory control, and ERP tools. Currently working as a Senior Sales Assistant at Qatar Airways Group – Airport Retail, supporting daily operations in a fast-paced international environment. Strong analytical, communication, and teamwork skills with proven ability to manage stock, assist diverse customers, and coordinate with cross-functional teams. Seeking to grow into Admin, Logistics, or Supervisory roles within Qatar Airways Group.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Sales Assistant
Qatar Airways Group
07.2025 - Current
- Deliver exceptional customer service to international passengers in a high-traffic airport retail environment.
- Manage POS transactions, customer inquiries, refunds, and product exchanges with accuracy.
- Ensure proper merchandising, stock replenishment, and visual presentation of shelves.
- Maintain a clean, organized, and customer-friendly store environment.
- Support operational tasks such as inventory counts, stock rotation, and product tagging.
- Collaborate with supervisors and colleagues to achieve sales KPIs and ensure smooth daily operations.
- Airport Retail
Stock Manager
International General Medical Equipment (IGE)
03.2023 - 06.2025
- Optimized inventory control, achieving 98% stock availability and 20% waste reduction.
- Streamlined warehouse workflows, improving order processing by 25%.
- Ensured zero compliance issues in import/export operations.
- Conducted inventory audits, increasing stock accuracy by 15%.
- Coordinated 15+ suppliers, maintaining 98% on-time delivery.
- Developed KPI dashboards for forecasting and analytics using ERP systems.
- Managed returns, defective items, and stock rotation.
- Forecasted demand to prevent stockouts and optimize purchasing cycles.
- Tunis
Education
Bachelor’s Degree - Business Administration
Private Business School Avicenne
Tunisia01.2023
Skills
- Customer Service
- Airport Retail Operations
- Inventory Control
- POS Systems
- Cash Handling
- Team Coordination
- Problem Solving
- Communication Skills
- Time Management
- Reporting & Documentation
- Logistics Coordination
- Supply Chain Management
- ERP and CRM Systems (SAGE Software, DIVALTO infinity, ZOHO, ODOO)
- Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook)
- Retail & POS Systems (QDF Retail Pro / Similar systems)
- Task & Team Management Tools (Trello, Asana – basic)
Certification
- Jan 2023 | Le Coach.Tn
- Social Media Management
- Sponsoring
- Selling & Negotiation techniques
- Public Speaking
languages
Arabic - Native
English - C1
French - C1
Spanish - A1
Timeline
Senior Sales Assistant
Qatar Airways Group
07.2025 - Current
Stock Manager
International General Medical Equipment (IGE)
03.2023 - 06.2025
Bachelor’s Degree - Business Administration
Private Business School Avicenne