Summary
Overview
Work History
Education
Skills
Timeline
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Rayfield Williams

Savannah,GA

Summary

Proven leader with extensive experience at The Home Depot Inc, adept in staff management and customer service. Excelled in fostering team leadership, enhancing customer satisfaction, and driving operational improvements. Implemented a successful sustainability program, demonstrating a commitment to innovation and environmental responsibility. Skilled in problem-solving and personnel development, significantly contributing to business growth and team morale.

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 17 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of every department.

Overview

19
19
years of professional experience

Work History

Department Manager

The Home Depot Inc
01.2022 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.

Assistant Manager

Kroger
08.2005 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Established team priorities, maintained schedules and monitored performance.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Savannah High School
Savannah, GA

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Task delegation
  • Safety and security
  • Customer engagement
  • Goals and performance
  • Problem-solving
  • Training and mentoring
  • Decision-making
  • Personnel training and development
  • Coaching and mentoring
  • Sales reporting
  • Order management
  • Relationship building and management
  • Employee scheduling
  • Scheduling
  • Product restocking

Timeline

Department Manager

The Home Depot Inc
01.2022 - Current

Assistant Manager

Kroger
08.2005 - 11.2021

High School Diploma -

Savannah High School

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Rayfield Williams