Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Raygan Hoover

Akron

Summary

My goal is to practice as a Chemical Dependency Counselor or an Addictions Counselor during my current enrollment for my Bachelors so that I can gain experience and independence in the field of counseling. I plan on growing in my education and eventually becoming a Clinical Child Psychologist. I have always loved helping people, even in beginner jobs like food service or retail; I have always loved giving advice to people. Helping people is my goal in life, and I am honored to say that I have the privilege to do so by being on the educational path I need for it.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pool Attendant/Pool Snack Shop

Silver Lake Country Club
05.2024 - Current
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Checked side duty list for opening and closing procedures.
  • Collaborated with other staff members to ensure efficient operations and a positive guest experience.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Monitored access to entry and exit points to avoid congregating.
  • Oversaw sign-in logbooks to facilitate potential contact tracing.

Barista/Closing Expert

Target
09.2024 - 05.2025
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.

Team Lead

Panera Bread
01.2022 - 04.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.

Education

Bachelor of Arts - Child Psychology

Kent State University
Kent, OH
05-2028

Skills

  • Adaptability in situations
  • Decision-making
  • Patient documentation
  • Patience and empathy
  • Stress management strategies
  • Conflict resolution techniques
  • Problem-solving capacity
  • Interpersonal relationship building
  • Strong communication skills
  • Critical thinking
  • Treatment Planning
  • Boundary setting

Certification

  • Chemical Dependency Counselor Assistant (CDCA) Preliminary. Credential issued by the Ohio Chemical Dependency Professionals Board (#APP-000934966). Effective June/16/2025
  • Board Certified Telehealth Professional (BCTP) – Level I. Completed a minimum of
    15 hours of telehealth training offered by Telehealth.org, a leader in delivering
    evidence-based professional development through telehealth training and consultation. Successfully completed this series of training (including Basic Telehealth Legal Issues) on June/2025
  • Student membership in NAADAC, the Association
    for Addiction Counselors.
  • Cultural Humility Training. Completed 8 hours of training in the Cultural Humility Webinar Series conducted online by NAADAC: The Association for Addiction Professionals. Completed training on February/25/2025

Awards

ACCEPT Program Trainee. Selected as a Trainee in the federally funded Addictions Counseling Certificate Experiential Paraprofessionals Training Program (ACCEPT), Kent State University, 2024. Funding to KSU from the Health Resources and Services Administration (HRSA), an agency of the U. S. Department of Health and Human Services (DHHS). This award includes opportunity for extensive experiential training in integrated behavioral health, telehealth training, tuition support, and a stipend during practicum.

Timeline

Barista/Closing Expert

Target
09.2024 - 05.2025

Pool Attendant/Pool Snack Shop

Silver Lake Country Club
05.2024 - Current

Team Lead

Panera Bread
01.2022 - 04.2024

Bachelor of Arts - Child Psychology

Kent State University

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