Summary
Overview
Work History
Education
Skills
Timeline
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Raygen Black

Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

5
5
years of professional experience

Work History

ClickList Associate

Kroger
09.2023 - Current
  • Streamlined order picking and packing processes for quicker turnaround times.
  • Facilitated seamless communication between departments, ensuring timely delivery of products.
  • Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
  • Implemented time-saving strategies for efficient order assembly without compromising quality or accuracy.
  • Contributed to the reduction of item return rates by accurately fulfilling each order according to customer specifications.
  • Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.

Cashier

Kroger
10.2018 - 09.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Server - Barleycorns

Paycor
05.2023 - 08.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Behle Street By Sheli
05.2022 - 01.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Arts - Communications - Marketing Minor

University of Louisville
Louisville, KY
05.2025

High School Diploma -

Boone County High School
Florence, KY
06.2021

Skills

  • Order Fulfillment
  • Adaptability and Flexibility
  • Task Prioritization
  • Goal Orientation
  • Effective Communication
  • Attention to Detail
  • Sales Techniques
  • Team Collaboration
  • Customer Service Excellence
  • Positive Attitude
  • Organizational Skills
  • Exceptional Time Management Skills

Timeline

ClickList Associate

Kroger
09.2023 - Current

Server - Barleycorns

Paycor
05.2023 - 08.2023

Server

Behle Street By Sheli
05.2022 - 01.2023

Cashier

Kroger
10.2018 - 09.2023

Bachelor of Arts - Communications - Marketing Minor

University of Louisville

High School Diploma -

Boone County High School

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Raygen Black