Raygen Smith
Dickinson,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Lighthouse Learning Academy
02.2024 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
SUGAR SHOWERS LLC.
11.2021 - Current
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Oversee product recalls.
Concierge Agent/Elderly Caregiver
Regal Estates of League City
05.2023 - 01.2024
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
HOME DEPOT
08.2020 - 05.2023
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Oversee product recalls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Asistant Teacher
IVY KIDS LEARNING CENTER
07.2021 - 12.2021
- Plan and implement curriculum activities and lesson plans that promotes children's social, emotional, physical, and cognitive development
- Implement program schedule for the classroom, outdoor time, meals, snacks, and special activities
- Prepare lessons that reflect accommodations for differences in student learning styles
- Plan and use appropriate instructional and learning strategies, activities, and materials that reflect understanding of learning styles and needs of students
- Use positive guidance techniques consistent with state regulations, counsels' children when social, academic or adjustment problems arise
- Keep accurate and current records of each child's developmental milestones, student accidents, anecdotal records, and attendance
- Perform student performance assessments through formal and informal testing and maintain student portfolios up to date.
Teacher
SOUTH SHORE KINDERCARE
11.2020 - 06.2021
- Implement KCE's curriculum in a way that is consistent with the unique needs of each child
- Create a safe, nurturing environment where children can play and learn
- Partner and communicate with parents, with a shared desire to provide the best care and education for their children
- Support the center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners.
Teacher
NEW WORLD CHRISTIAN LEARNING CENTER
09.2018 - 08.2020
- Provide care for toddlers and young children
- Plan and implement early learning educational programs
- Organize games and recreational activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
HIGH SCHOOL DIPLOMA -
CLEAR BROOK HIGH SCHOOL
06.2015
Skills
- Sales
- Bilingual
- Computer Proficiency
- Complaint resolution
- Communication skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
Timeline
Lead Teacher
Lighthouse Learning Academy
02.2024 - Current
Concierge Agent/Elderly Caregiver
Regal Estates of League City
05.2023 - 01.2024
Customer Service Representative
SUGAR SHOWERS LLC.
11.2021 - Current
Asistant Teacher
IVY KIDS LEARNING CENTER
07.2021 - 12.2021
Teacher
SOUTH SHORE KINDERCARE
11.2020 - 06.2021
Customer Service Representative
HOME DEPOT
08.2020 - 05.2023
Teacher
NEW WORLD CHRISTIAN LEARNING CENTER
09.2018 - 08.2020
HIGH SCHOOL DIPLOMA -
CLEAR BROOK HIGH SCHOOL
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