Summary
Overview
Work History
Education
Skills
Timeline
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RAYHAN CHOWDHURY

Amherst,NY

Summary

Result-oriented, intelligent, organized, and motivated individual, Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the company's success.
Highly motivated and driven Associate Manager dedicated to inspiring employees, creating happy customers, and maintaining operational efficiencies. Enjoys discovering methods designed to improve workflow and generate additional revenue. Exceptional ability to complete multiple complex assignments while consistently exceeding performance initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Amazon DSP

Amazon
11.2021 - 02.2022
  • Delivered a diverse range of packages with efficiency and accuracy, utilizing advanced route optimization tools to ensure timeliness
  • Maintained consistent high levels of customer service, addressing queries and resolving issues, resulting in positive customer feedback
  • Strictly adhered to company and traffic safety protocols, contributing to a safe and hazard-free work environment.
  • Conducted regular vehicle inspections and basic maintenance tasks, ensuring reliable and efficient operation of the delivery vehicle
  • leveraged Amazon’s delivery app for streamlined route planning, real-time tracking, and instant delivery confirmation
  • Earned recognition for punctuality, reliability, and maintaining a high customer satisfaction rate
  • Proactively identified and recommended process improvements, contributing to enhanced delivery efficiency and customer experience
  • Maintained a clean, safe, and well-organized patient environment
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters

ASSOCIATE MANAGER

Amazon Warehouse
01.2021 - 01.2022
  • Coordinate stocks and look after the stock
  • Assess items for deformities and harms
  • Look at ongoing and active shipments
  • Sort out warehouse space
  • Get, dump, and spot approaching stock things fittingly
  • Check, confirm and fill client solicitations
  • Keep all organizational wellbeing and cleanliness guidelines
  • Contribute thoughts on approaches to improve or enhance warehousing strategies
  • Keep warehouse spotless and organized every day
  • Set and enforce performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

ASSISTANCE MANAGER

Domino's Pizza
11.2018 - 03.2020
  • Performed all the duties of the Customer Services Representatives and Delivery Drivers
  • Manage anywhere from 3 to 30 employees during your scheduled shift
  • Responsible for all store operations
  • I welcomed customers and took orders with a smile
  • Operated the cash register and collected payments from customers
  • Made fast, accurate, and consistent products while complying with all portion sizes, recipes, and baking procedures
  • Delivered products by vehicle from the store to the customer in a safe and courteous manner
  • Maintained cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store
  • Maintained a professional appearance at all times in compliance with the Domino's Pizza Grooming Standards.

Education

Associate of Applied Science - Criminal Justice

SUNY Erie Community College
Buffalo, NY

Bachelor of Arts - Criminal Justice & Law Enforcement

SUNY Canton
Canton, NY

Skills

  • An interactive person with Leadership/ Supervisory responsibilities
  • Effective problem-solving and Communication skills
  • Creative thinking skills and Logical Thinking Skills
  • Case Management
  • Adaptability
  • Excellent decision maker
  • Work Under pressure
  • Customer service skills
  • Attention to detail
  • Proficient in MS Office( Word, Excel, PowerPoint)
  • Time Management
  • Communication Skills
  • Technology Proficiency
  • Process Improvement
  • Inventory Management
  • Leadership and Team Management

Timeline

Amazon DSP

Amazon
11.2021 - 02.2022

ASSOCIATE MANAGER

Amazon Warehouse
01.2021 - 01.2022

ASSISTANCE MANAGER

Domino's Pizza
11.2018 - 03.2020

Associate of Applied Science - Criminal Justice

SUNY Erie Community College

Bachelor of Arts - Criminal Justice & Law Enforcement

SUNY Canton

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RAYHAN CHOWDHURY