Rayisha Baldwin
Waianae,HI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Collections Agent
GS Services
03.2016 - 10.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
City Carrier Assistant
USPS
04.2015 - 10.2015
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Patient Referral Coordinator
Axminster Medical Group
02.2007 - 03.2014
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
Education
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Los Angeles, CASkills
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Follow-up Coordination
- Geographical awareness
Timeline
Collections Agent
GS Services
03.2016 - 10.2016
City Carrier Assistant
USPS
04.2015 - 10.2015
Patient Referral Coordinator
Axminster Medical Group
02.2007 - 03.2014
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
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