Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
RAY J ARCHULETTA

RAY J ARCHULETTA

Colorado Springs,CO

Summary

Hotel General Manager with 15+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering policies and procedures. Accomplishments in increasing hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at Combs Hospitality Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

15
15
years of professional experience

Work History

General Manager

Multiple Properties Combs, Radisson Hotel Branson, Combs Hospitality
12.2014 - 12.2022
  • Expertly manage a large organization with 472 rooms and 130 staff members
  • Successfully developed and implemented necessary policies and procedures for the entire hotel operations under the direction of the new ownership, Combs Hospitality
  • Effectively maintained all sales records and regularly reported daily, weekly and monthly comparisons to the management company
  • Utilized available resources along with instinct with respect to increasing revenue optimization
  • Accurately controlled expenses within budget guidelines
  • Attended all Lodging Association and Chamber of Commerce meetings
  • Instrumental in the successful bidding processes for the numerous renovations of the property and overseeing them through completion
  • Achieved the Radisson Hotel Group Presidents Award 6 out of the last 8 years
  • Successfully navigated the COVID-19 Pandemic through strategic staffing assignments and creative resourcing in order to minimize distribution channel interruptions and maximize occupancy

General Manager

Grand Plaza Hotel, Combs
08.2012 - 12.2014
  • Expertly manage a large organization with 199 rooms and 35 staff members with a seasonal staff of 100
  • Successfully developed and implemented necessary policies and procedures for Front Office, Housekeeping, Maintenance, Sales Office, Restaurant, Accounting Office and Inter-Property Communications Departments
  • Effectively maintain all sales records and regularly report daily, weekly and monthly comparisons to the management company
  • Accurately control expenses within budget guidelines
  • Review and make appropriate final decisions on local and national level sales contracts
  • Attend all Lodging Association and Chamber of Commerce meetings
  • Skillfully oversaw complete remodel of Restaurant and Bar along with extensive renovations of the property.

General Manager

Barrington Hotel & Suites – Combs Hospitality
10.2008 - 08.2012
  • Successfully developed and implemented necessary policies and procedures for Front Office, Housekeeping, Maintenance, Sales Office and Accounting Office
  • Effectively maintained all sales records and regularly reported daily, weekly and monthly comparisons to the owners
  • Accurately controlled expenses within budget guidelines
  • Reviewed and made appropriate final decisions on local and national level sales contracts
  • Attended all Lodging Association and Chamber of Commerce meetings
  • Skillfully oversaw complete renovation of property
  • Awarded the Expedia Insiders' Select 2011 Top Ranking.

General Manager

Gazebo Inn – Combs Hospitality
05.2008 - 10.2008
  • Effectively managed essential structural changes to all aspects of the property
  • Successfully negotiated important contracts with local and national travel companies
  • Accurately created comprehensive daily, weekly and monthly comparison reports for the management company
  • Achieved increase of online property rating from a three to a five.

Education

C.T.I.S. Certification -

Indiana University – Purdue University
2011

Accounting and Word Processing - undefined

Pueblo College of Business and Technology
1983

Skills

  • Organizational Leadership Business Administration Business Operations
  • Accounting Customer Service Personnel Development

Timeline

General Manager

Multiple Properties Combs, Radisson Hotel Branson, Combs Hospitality
12.2014 - 12.2022

General Manager

Grand Plaza Hotel, Combs
08.2012 - 12.2014

General Manager

Barrington Hotel & Suites – Combs Hospitality
10.2008 - 08.2012

General Manager

Gazebo Inn – Combs Hospitality
05.2008 - 10.2008

C.T.I.S. Certification -

Indiana University – Purdue University

Accounting and Word Processing - undefined

Pueblo College of Business and Technology

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RAY J ARCHULETTA