Rayja Merrill
Canal Winchester
Summary
Dynamic Quality Analyst with a proven track record at Forward Air, excelling in data analysis and cross-functional collaboration. Spearheaded improvements in QA processes, enhancing operational efficiency. Adept at project management and communication, driving successful initiatives that align with organizational goals and elevate quality standards.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Forward Air
Groveport
09.2024 - Current
- Educated agents, supervisors, and managers on quality assurance processes and objectives.
- Analyzed claims data to identify trends and discrepancies in submissions.
- Troubleshot issues to determine root causes and facilitated effective solutions.
- Collaborated with field staff and customers to evaluate problems and recommend actionable solutions.
Non-Profit Board Member
O'Beautiful
Columbus
09.2021 - 09.2023
- Served as an ambassador for the organization's mission at community events.
- Formulated and implemented strategies to enhance fundraising efforts and revenue growth.
- Directed policies and activities to ensure ongoing operations and maximize investment returns.
- Presided over boards of directors and management committees to guide organizational governance.
Project Management Assistant
Warhol & WALL ST.
Columbus
11.2021 - 01.2022
- Analyzed data from completed projects to pinpoint improvement areas for future initiatives.
- Developed communication strategies to enhance alignment among team members.
- Organized and maintained records of project activities, progress, and outcomes.
- Assisted in creating detailed project plans and timelines for successful implementation.
Education
Bachelor of Arts - Christian Ministry
Valor Christian College
Canal Winchester05-2024
Associate of Arts - Pastoral Leadership
Valor Christian College
OH, US01-2022
Skills
- Communication skills
- Data analysis
- Social media strategy
- Project management
- SQL proficiency
- Cross-functional collaboration
- ISO compliance
- Customer focus
- Project planning
- Cost reduction
- SOP development
- Backlog management
- Quality standards development
Awards
Valedictorian May 2024
Timeline
Quality Analyst
Forward Air
09.2024 - Current
Project Management Assistant
Warhol & WALL ST.
11.2021 - 01.2022
Non-Profit Board Member
O'Beautiful
09.2021 - 09.2023
Bachelor of Arts - Christian Ministry
Valor Christian College
Associate of Arts - Pastoral Leadership
Valor Christian College