RayLee Conner
Ralston,OK
Summary
Performance-focused MSA offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Pawnee Indian Health Services
09.2023 - Current
- Operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medica records, scheduling systems and/or reports.
- Basic and advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Schedule and cancel appointments in multiple clinics at once.
- Communicate effectively and professionally in person, electronically, and or by telephone with internal and external customers.
- Work independently in accomplishments of wide variety of duties, performing patient support work.
- Actively contributed to process improvement initiatives within the practice, identifying areas for potential optimization or cost savings.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered approximately 50-100 calls per day, 20 emails, and scheduled patients throughout the day.
Patient Care Technician
Tulsa Rehabilitation Hospital
03.2023 - 09.2023
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare settings.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Technician Float Pool
Ascension St. John Hospital
04.2021 - 03.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Managed approximately 12-16 patients per shift.
Certified Nurse Assistant
Stillwater Medical Center- Rehabilitation Unity
10.2019 - 05.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Documented activities and recorded information in EMR system.
- Supported non-ambulatory residents in range of motion exercises.
- Managed approximately 8-14 patients per day.
Education
Emergency Medical Technician - EMS
Meridian Technology
Stillwater, OK03.2019
High School Diploma -
Woodland High School
Fairfax05.2015
Skills
- Acute and Rehabilitative Care
- Clinical Training
- Caregiver Relations
- Emotional and Social Support
- Mobility Assistance
- Healthcare Expertise
- Medical Terminology Knowledge
- HIPAA Compliance Knowledge
- Verbal and Written Communication
- Empathy and Compassionate Care
- Time Management
- Multitasking and Prioritization
- Emotional Intelligence
- Calm Under Stress
- Appointment Setting
- First Aid Certification
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Support Assistant
Pawnee Indian Health Services
09.2023 - Current
Patient Care Technician
Tulsa Rehabilitation Hospital
03.2023 - 09.2023
Patient Care Technician Float Pool
Ascension St. John Hospital
04.2021 - 03.2023
Certified Nurse Assistant
Stillwater Medical Center- Rehabilitation Unity
10.2019 - 05.2021
Emergency Medical Technician - EMS
Meridian Technology
High School Diploma -
Woodland High School
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