Raylene Aguilar
Madera,CA
Summary
Experienced Area Supervisor bringing years of quality performance in the field. Skilled in mentoring team members to deliver exceptional service and team morale through effective communication and positive performance feedback, Enthusiastic about promoting great customer service and growth in the company.
Overview
13
13
years of professional experience
Work History
Area Supervisor
DD's Discount
Madera, CA
03.2017 - Current
- Area Supervisors are responsible for opening and closing of Store, supervising Associates, maintaining and friendly, easy to shop environment.
- Trains and coach Associates on cash registers, shortage control policies and other front end procedures
- Ensures Cash pulls and bank deposits are conducted to Company policy
- Directed daily workflow of 13-strong team in all departments.
- Performance benchmarks and completed ongoing evaluation of employee work.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Front End Supervision and Operations:
Housekeeping Team Leader
Valley Children's Hospital
Madera, CA
11.2013 - 02.2017
- Performs all assigned tasks in a professional manner in order to reflect the highest integrity of the Housekeeping Department.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Performs routine cleaning of patient rooms, nursing units, offices, and clinical areas, waiting areas, lobbies, lounges, rest rooms, corridors, elevators and stairways in A clean, neat and sanitary manner.
- Completes work assignments in A timely manner.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Customer Service Associate
CVS Pharmacy
Madera, CA
03.2009 - 01.2014
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintaining sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Education
Esthetic -
Milan Institute Clovis
Clovis, CA04.2014
High School Diploma -
Madera High School
Madera, CA06.2012
Skills
- Analyzing Profitability
- Team Building and Motivation
- Handling Complaints and Inquiries
- Health and Safety Procedures
- Cash Handling and Reconciliation
- Recruitment and Training
- Sales Leadership
- Administrative Documentation
- Superior Work Ethic
Timeline
Area Supervisor
DD's Discount
03.2017 - Current
Housekeeping Team Leader
Valley Children's Hospital
11.2013 - 02.2017
Customer Service Associate
CVS Pharmacy
03.2009 - 01.2014
Esthetic -
Milan Institute Clovis
High School Diploma -
Madera High School
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