Raylene Atkinson
Denison,TX
Summary
Operations leader with expertise in budget management and policy development, consistently achieving cost savings and efficiency improvements. Reduced supply waste by 35% and maintained budget compliance for 11 out of 12 months. Proficient in contract negotiation and building collaborative partnerships to enhance operational performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Administrator / Practice Administrator
UHS IPM TexomaCare & TexomaCare Speciality Physicians
Denison, TX
08.2022 - 06.2025
- Assisted the Market Director in planning, developing, organizing, implementing, and directing day-to-day functions of programs and activities for 70 plus physicians and APPs and over 300 employees.
- Developed and Implemented policies and procedures in coordination with UHS Corporate direction.
- Worked closely with Practice Administrators/Managers on issues related to financial and operational performance.
- Communicated and implemented corporate strategic initiatives within the Market.
- Demonstrated Service Excellence and conveyed professionalism at all times with a strong motivation to achieve optimum results.
- Directly responsible for daily operations, inventory, overseeing IT and managed care initiatives.
- Assisted with contracting new physicians and APPs as well as amendments to current contracts.
- Interviewed and on-boarded new providers working with corporate credentialing departments, hospital credentialing and Practice Administrators.
- First full year in this position transitioned the company from a hit and miss on monthly budget to achieving budget 11 out of 12 months finishing the year under budget for 2024.
- Reduced waste in supplies by 35% by monitoring and implementing Centralized Supply.
- Evaluated and reduced over-staffing in clinics by providing efficient work practices and management leadership. Held staff and leadership team accountable for their clinics.
- Initiated Centralized Billing which resulted in faster claims processing, quicker response to denied claims which resulted in the company achieving revenue cycle budgets.
Operations Manager / Director of Outpatient Clinics / Director of Environmental Services / Director of Registration / Manager of Business Development
Emergency Hospital Systems, LLC
Cleveland, TX
01.2018 - 07.2022
- Start-up of two 501a Clinics.
- Implemented EMR systems.
- Manage day-to-day facility operations for the COO.
- Implemented Telehealth services to assist patients and keep staff safe from COVID-19 virus.
- Policies and Procedures.
- Manage 21 direct report full-time employees.
- Built positive relationships for the hospitals within the community.
- Community Liaison for the hospitals.
- Compliance for State Surveys (inspections).
Practice Administrator / Revenue Cycle Manager / HR & Benefits / Credentialing Coordinator
North Houston Family Medicine
The Woodlands, TX
11.2009 - 01.2018
- Grew the practice from one location to 6.
- Managed all Human Resources functions including but not limited to TWC correspondences/appeals/terminated employees/taxes; new hire processes; employee policies and procedures; employee merger with Doctors Diagnostic Hospital (DDH) for Hospital Outpatient Department (HOPD); worked with insurance agents to ensure all properties/entities owned by the partners.
- Managed all billing and insurance verification.
- Assisted with implementation of new software – Allscripts Enterprise / Kareo / eClinicalWorks / AthenaHealth.
- Maintained credentialing for 20 doctors with both insurance companies and hospitals; negotiated contract amounts; worked with Compliance Officer to maintain certification for Spring Surgical Center; renewed/obtained medical licenses/DPS/DEA/malpractice coverage/CLIA certifications.
- Obtained DBAs/TINs/NPIs for various partner owned corporations.
- Decreased the Accounts Receivable 180 days plus outstanding accounts by 35%.
- Revised company policies, procedures and work instructions for all employees/positions including the Employee Handbook.
- Process bi-monthly payroll including timesheets, bonuses and PTO.
- Respond to all Texas Workforce inquiries regarding terminated employees.
Accounts Receivable / Benefits Manager
Insurex, Inc
Houston, TX
09.2004 - 05.2009
- In addition to the routine GAAP posting and reporting: Evolved the department from paper to electronic processes and data records reducing the amount of time spent printing reports. This resulted in a 50% decrease in AR staff, a savings of $1000 per year in paper as well as savings for printer toner and copier toner.
- Evolved the company from manual bank deposits to electronic deposits resulting in 15% savings in hours worked for the year.
- Developed and enforced company policies, procedures and work instructions for all employees/positions qualifying company for SAS 70 audit.
- Developed computer programs to create reports on a weekly, monthly and quarterly basis utilizing custom software i.e. FACS, resulting in an increase in operational managers’ productivity by 25%.
- Assisted the MIS department in implementing new client programming and file layout to ensure that new programming was correct and new business would load correctly within the collection system thus creating client satisfaction and contract compliance.
- Maintained employee benefits including annual Open Enrollment and enrollment of new hires. Performed cost analysis each year to determine best course of action for benefits. For 2009, I saved the company $60,000 in annual insurance benefits.
Accounts Receivable / Benefits Manager
Surpass, Inc
Houston, TX
07.2003 - 09.2004
- In addition to the routine GAAP posting and reporting: Produced month-end invoices on day of close-out resulting in decreased aged receivables from 120 days to current / 30 days.
- Processed returned items in the morning instead of the afternoon resulting in a quicker recovery time. NSF recoupment time went from 15 days to 7. NSF percentage went from 26% to 11%.
- Enrolled employees in benefits and maintained COBRA notifications on terminated employees to ensure COBRA compliance.
Client Services Manager
FMA Alliance, LTD
Houston, TX
04.2000 - 06.2003
- Analyze and evaluate clients’ monthly batch tracks in terms of profitability.
- Analyze data provided from operations to develop monthly audit and reconciliation of all national clients including medical clients.
- Analyze and review all company-wide substandard actions in regards to client relations / contract compliance.
- Develop and enforce client services policies, procedures and work instructions for all employees resulting in the company passing the ACA PPMS audit.
- Develop computer programs to create reports on a weekly, monthly and quarterly basis utilizing custom software i.e. FACS, resulting in 25% increase in my staff’s production.
Provider Relations Manager
CIGNA Healthcare
Houston, TX
09.1993 - 03.2000
Education
Masters - Legal Studies – Healthcare Law
University of Oklahoma School of Law
Master of Business Administration - Healthcare Management
Colorado Technical University
Bachelor of Science - Business Administration concentration in Management
Colorado Technical University
Associate Degree - Business Administration Concentration in Accounting
Grayson County College
Sherman, TXSkills
- Budget and inventory management
- Policy development and analysis
- Data-driven decision making
- Contract negotiation and EMR implementation
Awards
- Chamber of Commerce Ambassador of the Year
- 2019
- 2021
- Chamber of Commerce Volunteer of the Year, 2020
- Lions Club Lion of the Year
- 2020
- 2022
- Lions Club District Governor DandiLion Award, 2021
- Lions Club District Governor Appreciation Award, 2021
- Chamber of Commerce Board President
- Lions Club President
Accomplishments
- Presidential Honors Scholarship Grayson College
- Most Outstanding Presidential Scholar
- Who's Who Among Jr Colleges
- Dean's list CTU
- Chamber of Commerce Ambassador of the Year 2019, 2021
- Chamber of Commerce Volunteer of the Year 2020
- Lions Club Lion of the Year 2019, 2020, 2021, 2022
- Lions Club District Governor DandiLion Award - First ever Recipient 2021-2022
- Lions Club District Governor Appreciation Award 2021-2022
- Chamber of Commerce Board Member 2019 - 2022
- Chamber of Commerce Board President 2022
- Lions Club President 2020-2022
Certification
- Notary Public
- National Association of Notaries
Timeline
Operations Administrator / Practice Administrator
UHS IPM TexomaCare & TexomaCare Speciality Physicians
08.2022 - 06.2025
Operations Manager / Director of Outpatient Clinics / Director of Environmental Services / Director of Registration / Manager of Business Development
Emergency Hospital Systems, LLC
01.2018 - 07.2022
Practice Administrator / Revenue Cycle Manager / HR & Benefits / Credentialing Coordinator
North Houston Family Medicine
11.2009 - 01.2018
Accounts Receivable / Benefits Manager
Insurex, Inc
09.2004 - 05.2009
Accounts Receivable / Benefits Manager
Surpass, Inc
07.2003 - 09.2004
Client Services Manager
FMA Alliance, LTD
04.2000 - 06.2003
Provider Relations Manager
CIGNA Healthcare
09.1993 - 03.2000
Masters - Legal Studies – Healthcare Law
University of Oklahoma School of Law
Master of Business Administration - Healthcare Management
Colorado Technical University
Bachelor of Science - Business Administration concentration in Management
Colorado Technical University
Associate Degree - Business Administration Concentration in Accounting
Grayson County College
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