Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella R Bivens

Coalinga,CA

Summary

Positive and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Well-trained clerical and customer service professional with solid background in settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need. Energetic with over 10 years of experience multitasking and offering effective solutions to guests. Continuously balanced customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy. Service-oriented Front Desk Agent with 11 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events. First-class Cashier Desk clerk with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.

Overview

14
14
years of professional experience

Work History

Fashion Associate

Kmart
Coalinga, CA
02.2011 - 11.2012
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Recommended optimal merchandise based on customer needs and desires.
  • Used Cash register system to ring up customer purchases, process payments and issue receipts.
  • Handled customer concerns effortlessly, including resolving complaints and processing exchanges.
  • Used flat beds, rolling racks, four highs, conveyor belts and bailers to process merchandise.
  • Close Layway and Jewerly department register 5 days out of the week.

Cashier

KFC
Coalinga, CA
07.2010 - 10.2010
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness..
  • Followed Safety policies and practice maintaining a safe clean environment for customers.

Cashier

RNM Market
Coalinga, CA
11.2008 - 07.2009
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Front Desk Clerk

Big Country Inn Best Western
Coalinga, CA
11.2005 - 04.2007
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Created and optimized employee schedules for shift coverage.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Computed guest billings and posted charges to room accounts.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Reviewed account information and individual customer charges to produce correct bills.

Front Desk Clerk

Cambridge Inn
Coalinga, CA
05.1999 - 09.2005
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Night Audit and Maids reports. Working scheduling and montly billing, ordering.
  • Trained new empolyees

Education

High School Diploma -

Cambridge High School
Coalinga, CA
06.2003

Some College (No Degree) - Secretary/Office Assistance

West Hills College - Coalinga
Coalinga, CA

Skills

  • Cash drawer balancing
  • Coin counting
  • Returns and exchanges
  • Credit and cash transactions
  • ID verification
  • Loss prevention
  • Product Knowledge
  • Sales and Promotions
  • Merchandise restocking
  • Customer Service
  • Cash register operation

Timeline

Fashion Associate

Kmart
02.2011 - 11.2012

Cashier

KFC
07.2010 - 10.2010

Cashier

RNM Market
11.2008 - 07.2009

Front Desk Clerk

Big Country Inn Best Western
11.2005 - 04.2007

Front Desk Clerk

Cambridge Inn
05.1999 - 09.2005

High School Diploma -

Cambridge High School

Some College (No Degree) - Secretary/Office Assistance

West Hills College - Coalinga
Ella R Bivens