Raylene Chavez
Summary
Dynamic and results-oriented professional with a proven track record at the Department Of Motor Vehicles and European Wax Center. Excelled in client service and records management, boosting customer satisfaction and sales through strategic planning and interpersonal communication. Skilled in staff training and problem-solving, consistently achieving goals with a focus on compliance and efficiency.
Overview
8
8
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
11.2022 - 04.2024
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Stayed up-to-date on California state laws and licensing requirements to complete accurate and efficient reviews.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
Sales Representative
European Wax Center
09.2017 - 10.2022
- Exceeded goals for new accounts in single sales cycle.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Scheduled appointments for customers in person or over telephone.
- Maintained clean reception area to promote positive, professional environment for clients.
- Performed cash, card and check transactions to complete customer purchases.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Substitute Instructional Aide
Jurupa Unified School District
09.2016 - 09.2017
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Followed lesson plans designed by absent teachers.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Distributed teaching materials such as textbooks, workbooks, papers and pencils to students.
- Prepared, administered and graded tests and assignments to evaluate students' progress.
- Enforced school and class rules to maintain order in classroom.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma -
Summit High School
Fontana, CA05.2015
Skills
- Client Service
- Customer Relations
- Records management
- Systems and software programs
- Strategic planning
- Staff Training
- Problem solving strength
- Interpersonal communication skills
- Service Agreements
- Policies and Procedures
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
11.2022 - 04.2024
Sales Representative
European Wax Center
09.2017 - 10.2022
Substitute Instructional Aide
Jurupa Unified School District
09.2016 - 09.2017
Diploma -
Summit High School
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