Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
AdministrativeAssistant

Raylene Hermosillo

Norwalk,CA

Summary

Dynamic and results-oriented professional with extensive experience at Norm Reeves Ford Lincoln, specializing in customer service and Microsoft Office proficiency. Excelled in enhancing office operations and customer satisfaction through effective communication and organizational skills. Demonstrated leadership in supervising staff and streamlining processes, achieving significant improvements in efficiency.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Norm Reeves Ford Lincoln
Cerritos, CA
07.2021 - 01.2025
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Processed payroll for employees, ensuring accuracy and timeliness.
  • Managed loaner contracts, maintaining detailed records and compliance.
  • Handled service department cash deposits and conducted customer follow-up for surveys.
  • Identified areas of improvement within the BDC operations to increase efficiency and effectiveness.
  • Managed day-to-day operations of the BDC including scheduling shifts, assigning tasks.
  • Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
  • Assisted in developing training materials for new employees joining the BDC team.

Prescription Insurance Customer Service Rep

OptumRx
Costa Mesa, CA
08.2017 - 07.2021
  • Responded to incoming calls from customers on issues related eligibility questions and prescription status inquiries
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums, and status of orders and claims or inquiries
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
  • Make outbound calls to customers on prescription orders and payment issues

Lead Cashier

Albertsons
Whittier, CA
08.2016 - 01.2017
  • Listened to customer needs and preferences to provide accurate advice
  • Worked with the customer service team on cash register operations
  • Assisted customers with selection of products and services
  • Provided expert product and service information
  • Greeted customers with enthusiasm and offered immediate and friendly service
  • Created attractive displays

Cashier

Target
Norwalk, CA
07.2013 - 07.2015
  • Ensured that the drawer was properly stocked with the correct amount of cash and coin at all times
  • Keep the register terminal area and store clean and orderly
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly
  • Provided professional and courteous service at all times
  • Counted cash in the cash register at the end of each shift and tallied it with tickets sold

Education

General Education Diploma -

El Camino High
whittier, CA
06.2013

Skills

  • Typing 45 WPM
  • Energetic work attitude
  • Telecommunication skills
  • Organizational skills
  • Customer service
  • Microsoft Office
  • Microsoft Outlook
  • Office Experience
  • Sales Support
  • Scheduling
  • Coordination
  • Payroll liability
  • Cash deposit preparation
  • Supervising staff
  • Customer relations
  • Phone call answering
  • Performance tracking
  • Strong multitasking
  • Call center experience
  • Appointment scheduling
  • Team building
  • Staff mentoring
  • Goal setting
  • Teamwork
  • Inbound calls
  • Outbound calling
  • Control calls
  • Checking time cards
  • Payroll adjustments

Awards

High School Diploma

Languages

English

Timeline

Administrative Assistant

Norm Reeves Ford Lincoln
07.2021 - 01.2025

Prescription Insurance Customer Service Rep

OptumRx
08.2017 - 07.2021

Lead Cashier

Albertsons
08.2016 - 01.2017

Cashier

Target
07.2013 - 07.2015

General Education Diploma -

El Camino High
Raylene Hermosillo