Raylene Martinez
Whittier,CA
Summary
Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
Santa Fe Springs, CA
01.2022 - Current
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Provided comprehensive on-site training sessions for baristas on correct techniques for crafting beverages and professional customer service etiquette. Maintained strict compliance with local health regulations governing food preparation standards and sanitation practices.
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Demonstrated exceptional knowledge of diverse coffee and tea recipes, both standard and customized. Created complex, hand-crafted beverages based upon customer preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Receptionist
Medical Legal Experts
Lawndale, CA
04.2020 - 11.2021
- Maintained accuracy of all completed forms and submitted them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Shift Lead
Menchie's Frozen Yogurt
Pico Rivera, CA
08.2016 - 03.2020
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Coached and trained employees and managed daily work assignments to enhance operations.
Education
High School Diploma -
Montebello High School
Montebello, CA06-2015
Skills
- Leadership experience
- Role Modeling
- Creative Problem-Solving
- Strong verbal and written communication
- Positive Attitude
- Staff Training and Development
- Health codes compliance
- POS System Operation
Timeline
Barista Trainer
Starbucks
01.2022 - Current
Receptionist
Medical Legal Experts
04.2020 - 11.2021
Shift Lead
Menchie's Frozen Yogurt
08.2016 - 03.2020
High School Diploma -
Montebello High School
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