Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raylene Mendiola

Fontana,CA

Summary

Dynamic Front Desk Receptionist with proven expertise at Comfort Inn & Suites, excelling in customer service and appointment scheduling. Recognized for enhancing guest experiences through effective communication and attention to detail, streamlining check-in processes, and fostering a welcoming environment. Committed to supporting team collaboration and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Comfort Inn & Suites
02.2024 - Current
  • Greeted and assisted visitors, providing information about services and directing them to appropriate personnel.
  • Managed multi-line phone system, efficiently routing calls and taking messages for staff members.
  • Maintained cleanliness and organization of reception area, ensuring welcoming environment for guests.
  • Scheduled appointments using office management software, coordinating with team members for availability.
  • Processed incoming mail and packages, distributing them to relevant departments promptly.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk Representative

Hyatt Place
07.2023 - 02.2024
  • Greeted and assisted visitors, providing information about services and directing them to appropriate personnel.
  • Managed multi-line phone system, efficiently routing calls and taking messages for staff members.
  • Maintained cleanliness and organization of reception area, ensuring welcoming environment for guests.
  • Scheduled appointments using office management software, coordinating with team members for availability.
  • Processed incoming mail and packages, distributing them to relevant departments promptly.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk Receptionist

Fairfield Inn Marriott
04.2021 - 12.2022
  • Assisted in maintaining office supplies inventory, placing orders as needed to support daily operations.
  • Handled basic administrative tasks, including filing documents and updating client records accurately.
  • Developed familiarity with company policies and procedures to provide accurate information to clients and visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

High School Diploma -

A.b Miller
Fontana, CA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Oral and writing communication
  • File organization
  • Hospitality services

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Comfort Inn & Suites
02.2024 - Current

Front Desk Representative

Hyatt Place
07.2023 - 02.2024

Front Desk Receptionist

Fairfield Inn Marriott
04.2021 - 12.2022

High School Diploma -

A.b Miller

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Raylene Mendiola