Raylianne Rodriguez
Orlando
Summary
Reliable professional with vast experience in the airline industry providing exceptional service to passengers on domestic and international flights. Expertise in managing customer relations, resolving conflicts, and providing safety instructions to passengers/customers. Dependable candidate and Committed to maintaining the highest standards of customer satisfaction and ensuring a safe travel experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Shoes For Crews
12.2023 - Current
- Increase sales; Maintain all selling and productivity goals
- Serves as manager on duty on absence of Store Manager
- Creates schedules to maintain service and sales levels
- Recommends candidates for hire, discipline and termination.
- Performers cash register duties such, counting money, following register procedures, organizing daily receipts and depositing cash
- Trains and coaches sales team on selling and products. Recommends training needs
- Monitors store for theft and security risks
- Understand store concept, and adhere to all company policies and procedures including safety guidelines
- Develop a marketing strategy and arranges displays to ensure customer satisfaction and drive growth
- Place orders
- Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Keep store inventory at proper merchandising levels
- Help customers by providing information, answering questions, obtaining merchandise requested, and completing payment transactions
- Maintain quality service by establishing and enforcing organization standards
- Create a positive, safe, and clean work environment
FLIGHT ATTENDANT
Frontier Airline
09.2022 - 05.2023
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Collaborated with flight crew members to provide excellent customer service
- Communicated effectively with pilots regarding changes in weather or other flight related issues throughout the duration of each flight
- Developed strong interpersonal skills to effectively address customer needs and complaints
- Trained in emergency evacuation procedures, CPR, and First Aid
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner
- Adapted to flight delays and schedule operations, updating passengers on flight status
- Completed flight preparations and landing procedures according to company policy
- Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff
- Stowed and organized luggage in overhead bins for maximum storage capacity
- Developed effective communication strategies with crew members to ensure smooth operations during flights
- Monitored and recorded cabin inventory levels post-landing to reduce product shortages
- Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed
- Cleaned and sanitized flight cabin and bathrooms to reduce risk of spreading illness
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies
- Served food and drinks from refreshment cart and provided information about in-flight offerings
- Met and exceeded airline safety requirements for a safe flight experience
- Answered passenger questions and concerns, escalating issues to pilot or security team
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers
- Ensured the cabin was clean and organized at all times, including restocking supplies as needed.
CALL CENTER REPRESENTATIVE
Loews Lakewood Call Center
01.2022 - 08.2022
- Built trust with customers through personalized conversations
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Managed and resolved issues with customers during calls by following determined script
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Used database system to record notes and call information
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
- Answered phones to assist customers in making, altering, or canceling reservations
- Monitored inventory levels of available rooms on a regular basis to meet customer needs
- Updated customer records with current contact information, preferences, and special requests
- Researched and provided information to accommodate guests with special needs
- Processed credit card payments and completed accurate financial transactions
- Collaborated with other departments such as housekeeping or maintenance regarding room bookings.
STORE MANAGER
FinishLine
06.2019 - 01.2022
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Ensured compliance with safety regulations and company policies
- Resolved customer complaints in a timely manner
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Performed regular price checks to ensure competitive pricing
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
Education
ASSOCIATE IN ARTS (A.A.) IN GENERAL STUDIES -
Valencia College
Skills
- CPR
- Inflight Service
- Safety Procedures
- Aircraft Safety Checks
- Safety Demonstrations
- Emergency Procedures Knowledge
- Evacuation Procedures
- Pre-Flight Briefings
- Public Interaction
- Public Speaking
- Active Listening
- Team Building
- Customer Service
Hobbies
During my free time, I dedicated my time in the gym to stay fit. I believe in finding balance in personal and professional pursuits.
Timeline
Assistant Manager
Shoes For Crews
12.2023 - Current
FLIGHT ATTENDANT
Frontier Airline
09.2022 - 05.2023
CALL CENTER REPRESENTATIVE
Loews Lakewood Call Center
01.2022 - 08.2022
STORE MANAGER
FinishLine
06.2019 - 01.2022
ASSOCIATE IN ARTS (A.A.) IN GENERAL STUDIES -
Valencia College
Similar Profiles
Melissa ErbMelissa Erb
Senior Manager B2B/Database Marketing at Shoes For CrewsSenior Manager B2B/Database Marketing at Shoes For Crews
Tanja McKinneyTanja McKinney
Associate Director, Client Implementation at Shoes For CrewsAssociate Director, Client Implementation at Shoes For Crews
Victor TaverasVictor Taveras
Assistant Store Manager at Shoes for CrewsAssistant Store Manager at Shoes for Crews