Raylie Bence
Rhinebeck
Summary
Experienced administrative and customer service professional with a strong background in supporting fast-paced, client-focused environments. Demonstrates adaptability, effective communication, and the ability to manage multiple responsibilities with accuracy and professionalism. A collaborative team player who contributes to smooth operations and positive workplace dynamics. Eager to transition into a new field where these transferable skills can be leveraged and further developed.
Overview
6
6
years of professional experience
8095
8095
years of post-secondary education
Work History
Front Desk Receptionist
YMCA of Kingston and Ulster County
04.2023 - Current
- Serve as the primary point of contact at the front desk, professionally greeting and assisting a diverse range of visitors, families, staff, personnel, and vendors both in person and via phone and email
- Provide administrative support to directors and department staff, including data entry, document organization, filing, and maintaining both physical and digital records; assist with project coordination, back-office tasks, and communication of program information
- Assist individual and families inquiries regarding YMCA membership, registration, childcare, camp, swim lessons, and scholarship program inquiries, both in person and over the phone
- Answer and direct high volumes of incoming calls and emails using appropriate phone etiquette, discretion, and problem-solving skills
- Calmly and professionally de-escalate situations with dissatisfied individuals, maintaining composure and escalating complex issues to management when appropriate
- Maintain and update class schedules, manage class registrations, and coordinate cancellations in collaboration with program directors, fitness staff, and instructors
- Review and process applications for memberships, programs, and scholarships, guiding applicants through forms and ensuring all required documentation is complete
- Process payments accurately (cash, credit, electronic), update account records, and ensure confidential handling of customer financial and personal information
- Accurately log attendance and coordinate registration for 10+ elementary school and childcare programs, ensuring compliance with reporting requirements and organizational standards
- Oversee building safety by coordinating fire drills, monitoring security cameras, and enforcing safety protocols; coordinate vendor visits and deliveries, and maintain logs for maintenance and supply needs
Yard/Property Caretaker
Tina Chambers
05.2021 - 09.2021
- Conduct routine inspections and report maintenance issues
- Maintain high landscaping standards on private property
- Execute independent yard management projects
- Communicate effectively with other caretakers to ensure continuity of care
Food Service Worker
Maxwell's Concession Business
08.2019 - 08.2019
- Provided excellent customer service in a fast-paced environment
- Handled cash-only transactions accurately
- Complied with food safety and sanitation standards
- Memorized menu items and responded to customer inquiries
Education
Associates Degree - Human Services
SUNY Empire State University
05-2026
Nursing Coursework -
Dutchess Community College
Poughkeepsie, NYNursing Coursework -
SUNY Delhi
Delhi, NYHigh School Diploma -
Rhinebeck High School
Rhinebeck, NYSkills
- Excellent customer service and verbal and written communication skills
- Works well both with other and independently
- Various administrative support and clerical duties
- Dependable and motivated with a strong work ethic
- Managing a high volume of phone calls, emails, and in-person inquiries
- Time management, organization, and detail oriented
Timeline
Front Desk Receptionist
YMCA of Kingston and Ulster County
04.2023 - Current
Yard/Property Caretaker
Tina Chambers
05.2021 - 09.2021
Food Service Worker
Maxwell's Concession Business
08.2019 - 08.2019
Associates Degree - Human Services
SUNY Empire State University
Nursing Coursework -
Dutchess Community College
Nursing Coursework -
SUNY Delhi
High School Diploma -
Rhinebeck High School
Similar Profiles
London PlatzLondon Platz
Lifeguard and Swim Instructor at YMCA EO in Kingston OntarioLifeguard and Swim Instructor at YMCA EO in Kingston Ontario
Facundo MartinezFacundo Martinez
Lifeguard at YMCA Of KingstonLifeguard at YMCA Of Kingston
WALLACE R FULFORDWALLACE R FULFORD
Deputy Sheriff Lieutenant at Ulster County Sheriff’s OfficeDeputy Sheriff Lieutenant at Ulster County Sheriff’s Office
Kimberly PopolizioKimberly Popolizio
Owner, Operator, Instructor at i2Evolve Art StudioOwner, Operator, Instructor at i2Evolve Art Studio
Maria Gibbons, O.D.Maria Gibbons, O.D.
Optometrist at Self/Rhinebeck EyeCareOptometrist at Self/Rhinebeck EyeCare