Raylin Fullerman
Youngstown,OH
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Receptionist
Matthew Giannini Law Firm and Associated Federal
Boardman, Ohio
10.2024 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with special projects assigned by management when required.
Bartender
Stonebridge Grille & Tavern
Boardman, Ohio
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender Shift Manager
Chad Anthony's Italian Grille
Liberty, Ohio
04.2014 - 05.2024
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Developed and implemented staff training program to ensure quality customer service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
Education
Associate in Paralegal - Paralegal Studies
ITT Technical Institute
Youngstown, OH01-2013
Certificate in Biotechnology - Biotechnology
Choffin Career And Technical Center
Youngstown, OH06-2009
High School Diploma -
Chaney High School
Youngstown, OH06-2009
Skills
- Bookkeeping
- Scheduling
- Telephone skills
- Customer and client relations
- Meticulous and organized
- Multitasking and prioritization
- Calendar Management
- Mail handling
- Reception desk management
- Professional Demeanor
Timeline
Receptionist
Matthew Giannini Law Firm and Associated Federal
10.2024 - Current
Bartender
Stonebridge Grille & Tavern
01.2024 - Current
Bartender Shift Manager
Chad Anthony's Italian Grille
04.2014 - 05.2024
Associate in Paralegal - Paralegal Studies
ITT Technical Institute
Certificate in Biotechnology - Biotechnology
Choffin Career And Technical Center
High School Diploma -
Chaney High School
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