Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Accomplishments
Work Preference
Timeline
Generic

Raylin Kelly

Doylestown,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Client Services- Reservations Specialist

Holiday House Pet Resort
Doylestown, PA
07.2024 - Current
  • Ensure seamless operations while answering phone calls and booking reservations and appointments
  • Actively review and respond to emails with the appropriate responses in a timely manner
  • Promptly handled an average of 75 customer support calls and addressed concerns about our facility and billing issues per day with exceptional accuracy
  • Monitored and recorded customer interactions and grievances
  • Maintained up-to-date customer records in Ginger and Excel.

Reservations Coordinator

ALG AMresorts
Bethlehem, PA
10.2017 - 07.2023
  • Support Call Center agent with resolving clients’ needs through chat/phone channels
  • Manage and resolve escalated pre/post reservation issues while balancing the needs of the business and keeping the clients positive experience a priority
  • Monitor trends based on issues and make recommendation for customer service improvements
  • Focus on problem resolution by researching complaints to determine if the issue is resort related or if the issue can be resolved internally
  • Manage inbound calls for adding/deleting insurance, transfers, names changes, revising itinerary, base price adjustments, and schedule changes
  • Analyze alternative flights provided by air carrier and investigate all potential options via database; Tech 7 and Sabre Red to present to the Travel Agent or direct consumer
  • Booked domestic and international reservations for air travel, rail tickets, hotel, and car rentals
  • Secure new client sales and retention through excellent customer service
  • Exceeded monthly sales goals through up selling agents.

Payroll Specialist

Paychex
Allentown, PA
03.2016 - 10.2017
  • Maintains base of payroll clients on products for assigned clients in order to meet client payroll, Human Resources, and employee benefit service needs
  • Contact clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments
  • Research and resolve client and system issues to ensure accurate payroll and tax returns
  • Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients
  • Corresponded with federal, state, and local tax agencies on behalf of clients to resolve problems
  • Provided quality client service to maintain a high rate of client retention.

Sales Specialist

Wells Fargo
Bethlehem, PA
07.2015 - 03.2016
  • Answered incoming customer calls regarding new accounts and serviced any account issues
  • Opened new deposit accounts, took personal loan applications, and made investment referrals
  • Made outbound calls to cross sell additional products and services such as debit cards, credit cards, overdraft protection, convenience products, home mortgage line/loans
  • Work as a liaison with underwriting to ensure loan/credit applications are handled in an expeditious manner, while also ensuring all information is complete and correct
  • Performed routine maintenance on existing accounts and managed book of business
  • Sales Banker of the month
  • Earned coaching roll due to prior experience, took escalated calls, point person for team call resolutions, and deal with Banks Mortgage department.

Sr. Lead Agent

ALG, Travel Impressions
Bethlehem, PA
10.2014 - 07.2015
  • Managed inbound calls for adding/deleting insurance, transfers, names changes, revising itinerary, base price adjustments, and schedule changes
  • Analyze alternative flights provided by air carrier and investigate all potential options via database; Tech 7 and Sabre Red to present to the Travel Agent or direct consumer
  • Booked domestic and international reservations for air travel, rail tickets, hotel, and car rentals
  • Secured new client sales and retention through excellent customer service
  • Exceeded monthly sales goals through up selling agents.

Model

Wilhelmina Models
New York, NY
12.2010 - 10.2014
  • Modeled for various clients including, but not limited to; Simply Be, H&M, ASOS, Evans, Spanx, etc
  • Managed client invoices
  • Promote luxury brand products in print publications
  • Domestic and international travel
  • Met with clients and designers to define creative vision and followed detailed instructions from directors and photographers to capture high-fashion images used in print advertorials
  • Walked in seasonal fashion shows showcasing the collections of world renown designers.

Lead Generator-Major Accounts

ADP
Allentown, PA
06.2008 - 11.2010
  • Generated leads, initiated cold calls to prospective customers, scheduled follow up calls, performed pre-sales activities and closing transactions
  • Specialized in sales for the following business solutions; Human Resource Services, Payroll, Recruitment/Pre-Employment, Time & Labor Management, Benefit Services
  • Exceeded monthly sales targets using lead-generating plan
  • Maintained over 100% quota on a monthly basis for each month employed
  • July 2013 Major Accounts Employee of the month
  • Worked together with Sales Managers and Field Sales Representatives to close business
  • Participated in weekly sales meetings, to target specific accounts and industries
  • Utilized Salesforce to update account information and log daily account activity.

Education

Associate of Science - Environmental Science

Northampton Community College
Bethlehem, PA
05-2026

High School Diploma -

Lehigh Valley Charter High School
Bethlehem, PA

Skills

  • Proficient in Microsoft Office
  • Problem-Solving
  • Teamwork and Collaboration
  • Excellent Communication
  • Self Motivation
  • Organizational Skills
  • Analytical Thinking
  • Experience in Leadership
  • Written Communication

Affiliations

AMresortsSpanx

  • Volunteer for Brown Paper Bag homeless initiative
  • Food Blog @raybabe_cooks

Certification

  • ABC Bartending School- Certified
  • Dog Guru- Certified

Languages

English
Native/ Bilingual

Accomplishments

  • Northampton Community College Dean's List

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementWork from home optionPaid time offHealthcare benefits4-day work week

Timeline

Client Services- Reservations Specialist

Holiday House Pet Resort
07.2024 - Current

Reservations Coordinator

ALG AMresorts
10.2017 - 07.2023

Payroll Specialist

Paychex
03.2016 - 10.2017

Sales Specialist

Wells Fargo
07.2015 - 03.2016

Sr. Lead Agent

ALG, Travel Impressions
10.2014 - 07.2015

Model

Wilhelmina Models
12.2010 - 10.2014

Lead Generator-Major Accounts

ADP
06.2008 - 11.2010

Associate of Science - Environmental Science

Northampton Community College

High School Diploma -

Lehigh Valley Charter High School

Similar Profiles

CREATE PROFILE
Raylin Kelly