Rayling Danzey
Apopka,Florida
Summary
I am writing to you to apply for a position in your Customer Service Department. I feel that my sound decision making along with my ability to identify clients' concerns makes me an ideal candidate for this position. This position will not only enhance my personal knowledge, but will allow me to be part of a team in which my training abilities will be instrumental in the company's growth and illustration of its vision. At my previous job as a Mail Carrier, I enjoyed the ability to connect with many individuals as part of my everyday tasks. With daily interaction, relationships and bonds were created. This allowed for trust to be created between my customers and myself which was something I greatly valued. I feel that my past experiences along with my current interests are a wonderful background for such a position as this. I would appreciate having an opportunity to interview for a position in the weeks to come.
Overview
1
1
Certification
1
1
year of post-secondary education
30
30
years of professional experience
Work History
Licensed CNA
Bayada Home Health
Winter Park, Florida
04.2021 - Current
- Monitored vital signs and reported changes to healthcare professionals.
- Assisted clients with daily living activities and mobility support.
- Provided compassionate personal care to clients in home settings.
Mail Carrier
U.S. Postal Service
Hicksville, N.Y.
02.2005 - 03.2014
- Managed my own mail route to ensure timely delivery of all packages, parcels, and mail
- Managed mail route for timely delivery of packages, parcels, and mail
- Engaged with customers daily to address inquiries and provide assistance and business owners on a daily basis
- Collected and handled payments for postage due and COD fees, ensuring accurate receipts for certified and insured mail
- Accurately answered questions concerning U.S. postal regulations
Residential Counselor
Queens Parent Resource Center
Jamaica, N.Y.
03.2002 - 01.2005
- Coached residents in group homes on maintaining healthy lifestyles, fostering personal growth and well-being
- Worked with mentally challenged patients to provide support and supervision
- Assisted with housekeeping duties, ensuring clean and safe living environment for residents
- Developed weekly reports detailing program activities and outcomes and monthly program reports
- Maintained and dispensed over-the-counter medications to residents
Hearing Stenographer
Workers' Compensation Board
New York, N.Y.
01.2001 - 03.2002
- Attended court proceedings, capturing accurate records of verbal testimonies
- Attended court proceedings and listened attentively to everything being said
- Read back transcripts to lawyers during court sessions.
- Maintained accuracy of transcripts by preserving original context during editing, edited text, and corrected grammatical errors
Line Manager
Home Depot
Elmont, N.Y.
06.1996 - 01.2001
- Advanced from cashier to line manager by demonstrating leadership skills in a fast-paced retail environment.
- Transferred technical, interpersonal, and managerial skills to various departments, including IT, Call Center, and Customer Service.
- Supervised daily operations of retail team and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels.
Education
Associate of Science - Business Administration And Management
City College, Altamonte Springs
Altamonte Springs, FL 09.2016 - 09.2017
Licensed FloridaNotary Public -
Florida Notary Service
Orlando, FLCertified Court Stenographer -
Business Informatics Center
Valley Stream, N. Y.Skills
- Vital signs monitoring
- Patient care
- Patient documentation
- Mobility assistance
- Medication administration
- Clinical documentation
- Wound care
- Basic life support
- Feeding assistance
- vital signs monitoring
- patient care
- mobility assistance
- medicine administration
- communication skills
- attention to detail
- time management
- Multitasking and organization
- Health monitoring
- HIPAA compliance
- Adaptability
- Flexibility and adaptability
- Quick learner
- Interpersonal skills
- Conflict resolution
- Client advocacy
- Networking skills
- Ethical standards
- Proficiency in Microsoft Word
- Proficiency in Excel
- Basic life support
- Patient transfers
- Toileting assistance
- Lifting and transferring
- Maintaining confidentiality
- Patient hygiene assistance
Certification
- Licensed Florida Notary Public, 01/01/15, Orlando, FL
- Certified Court Stenographer, 06/01/96, Valley Stream, N.Y.
Timeline
Licensed CNA
Bayada Home Health
04.2021 - Current
Associate of Science - Business Administration And Management
City College, Altamonte Springs
09.2016 - 09.2017
Mail Carrier
U.S. Postal Service
02.2005 - 03.2014
Residential Counselor
Queens Parent Resource Center
03.2002 - 01.2005
Hearing Stenographer
Workers' Compensation Board
01.2001 - 03.2002
Line Manager
Home Depot
06.1996 - 01.2001
Licensed FloridaNotary Public -
Florida Notary Service
Certified Court Stenographer -
Business Informatics Center