Raylyn Hayden
Wesley Chapel,FL
Summary
Certified Pharmacy Technician with hands-on experience in retail pharmacy operations, customer service, and healthcare support. Skilled in prescription processing, dosage calculation, insurance claim resolution, and HIPAA compliance. Proven ability to manage high-pressure environments while maintaining accuracy and professionalism. Holds APhA Immunization certification and CPR/First Aid credentials. Strong background in biology and healthcare, currently pursuing a Bachelor's in Health Science at the University of South Florida in Tampa,FL. Dedicated to patient care, team collaboration, and continuous professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
St Joseph Hospital/Baycare
11.2024 - Current
- Answered incoming phone calls and addressed questions from different professionals and care team.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Fostered strong relationships with my team and local healthcare providers, promoting collaboration for optimal patient outcomes.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- to all safety protocols and regulations related to medication handling and dispensing.
- Shift lead for day, and night shifts.
- Medication throughout the hospital to help support patient's well-being.
Certified Pharmacy Technician
Walgreen's Pharmacy
01.2024 - 04.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Managed opening and closing duties for pharmacy.
Personal Shopper
Walmart
08.2023 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Leader
Starbucks, Barista
10.2021 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations.
- Opened & Closed the store
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
Student Assistant
Florida SouthWestern State College
08.2018 - 04.2020
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Ordered and stocked office supplies to maintain available resources.
Crew Member Trainer
McDonald's Restaurant
06.2016 - 07.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa12-2025
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL12.2020
High School Diploma -
Liberty County High School
Hinesville, GA05.2018
Skills
- Problem-Solving Skills
- Customer Service and Assistance
- Cash Handling
- Telephone Etiquette
- Attention to detail
- Team collaboration
- Medication dispensing
- Prescription interpretation
- Compounding techniques
- Drug inventory control
- Sterile technique
- Empathy and patience
- Verbal and written communication
- Drug classification
- Confidentiality and HIPAA
- Drug safety
- Stocking shelves
- Certified pharmacy technician
- Prioritization and organization
- Microsoft
- Technology
Certification
- CPhT - Certified Pharmacy Technician
- CPR/AED/BLS Certified
- APhA Certified Immunization Administrator
Timeline
Certified Pharmacy Technician
St Joseph Hospital/Baycare
11.2024 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
01.2024 - 04.2025
Personal Shopper
Walmart
08.2023 - 12.2023
Shift Leader
Starbucks, Barista
10.2021 - 12.2022
Student Assistant
Florida SouthWestern State College
08.2018 - 04.2020
Crew Member Trainer
McDonald's Restaurant
06.2016 - 07.2018
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
Liberty County High School
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