Raylynn Bishop

• Coordinated care plans with healthcare providers and members to ensure effective navigation.
• Assisted members in understanding their benefits and accessing necessary services.
• Utilized customer service skills to address inquiries and resolve issues promptly.
• Documented member interactions accurately in the case management system.
• Educated members on health resources and available programs for better outcomes.

• Sorted mail, arranging in delivery sequence for distribution.
• Obtained signatures for registered, certified and insured mail.
• Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
• Maintained accurate records of deliveries.
• Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
• Entered change of address orders into computers to process forwarding address stickers.
• Drove mail vehicle and delivered mail to rural locations.
• Followed strict package safety standards to protect customers and team members.
• Met performance targets consistently through hard work and efficient handling of each stop.
• Distributed parcels and letters across 40+ mile route of homes and businesses.
• Observed road rules, weather and road conditions and other factors to maintain safe driving record.
• Cleaned and checked over vehicle after completion of daily deliveries.

• Maintained current knowledge of personnel in field and completed deliveries or delays.
• Checked delivery drivers in from the field, handled cash and checks. Utilized Microsoft Word, communicated information through email.
• Deliver ordered parts to customers in a timely manner
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
• Managed mechanical, cabin and cargo services for inbound and outbound flights.
• Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Connected electrical power units and service hoses to aircraft.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Protected customers' baggage from loss, theft and damage.

Communication with Ramp and FAA towers.

Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

Operated conveyor belts, push-back tractors, and aircraft tugs daily.

Towing aircraft safely and securely.

Starting aircraft per carrier policy and procedure.

Complete reports

Time management to load and unload luggage, freight, and cargo from aircraft.

Ability to remain calm and efficient under pressure.

Read and interpret weight and balance loading instructions.

Customer service

Protected customers’ baggage from loss, theft and damage.

• Delivered personal nursing assistance in pre- and post-operative situations.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Collected and documented vital signs to track current patient conditions.
• Engaged with patient family and friends to provide courteous visit experience.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Comforted patients and provided each with reassurance and encouragement.
• Followed safe lifting techniques and individual resident lifting instructions.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.

• Delivered personal nursing assistance in pre- and post-operative situations.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Collected and documented vital signs to track current patient conditions.
• Engaged with patient family and friends to provide courteous visit experience.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Comforted patients and provided each with reassurance and encouragement.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Clean rooms, bathrooms, and other work areas so that health standards are met. Sweep, scrub, polish floors, clean rugs, carpets, upholstered furniture, and draperies.