Summary
Overview
Work History
Education
Skills
Timeline
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Rayma Glenney

Bridgeville,Delaware

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

9
9
years of professional experience

Work History

Collector

Recovery Solutions Group
05.2017 - 03.2024
  • Managed 1,500+ PPA Accounts and 2 other collectors in the department.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Enhanced company reputation by professionally handling sensitive financial matters.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Directed day-to-day collections functions.

Collector

JSD Management
06.2015 - 05.2017
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Directed day-to-day collections functions.

Education

High School Diploma -

Homeschool
Greenwood, DE
05.2001

Skills

  • Fair debt practices
  • Repayment plan structuring
  • Account reviews
  • Collections processing
  • Skip Tracing
  • Payment schedules
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Account Review
  • Outbound Calling
  • Payment posting
  • Active listening abilities
  • Collections
  • Goals and performance
  • Problem-Solving
  • Decision-Making
  • Customer Service
  • Reliability

Timeline

Collector

Recovery Solutions Group
05.2017 - 03.2024

Collector

JSD Management
06.2015 - 05.2017

High School Diploma -

Homeschool

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Rayma Glenney