Rayma Glenney
Bridgeville,Delaware
Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Collector
Recovery Solutions Group
05.2017 - 03.2024
- Managed 1,500+ PPA Accounts and 2 other collectors in the department.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Directed day-to-day collections functions.
Collector
JSD Management
06.2015 - 05.2017
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Directed day-to-day collections functions.
Education
High School Diploma -
Homeschool
Greenwood, DE05.2001
Skills
- Fair debt practices
- Repayment plan structuring
- Account reviews
- Collections processing
- Skip Tracing
- Payment schedules
- Proficiency in Microsoft Word, Excel, and Outlook
- Account Review
- Outbound Calling
- Payment posting
- Active listening abilities
- Collections
- Goals and performance
- Problem-Solving
- Decision-Making
- Customer Service
- Reliability
Timeline
Collector
Recovery Solutions Group
05.2017 - 03.2024
Collector
JSD Management
06.2015 - 05.2017
High School Diploma -
Homeschool
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