Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rayma Rivers

Fort Lauderdale

Summary

Dynamic Office Administrative Assistant with proven expertise at Aerospace Support International in document management and client relationship management. Adept at multitasking and organization, I excelled in maintaining confidentiality while enhancing office efficiency. Recognized for delivering exceptional customer service and resolving complex travel coordination issues, ensuring client satisfaction and loyalty.

Overview

39
39
years of professional experience

Work History

Office Administrative Assistant

Aerospace Support International
Doral
05.2017 - Current
  • Organized and maintained filing systems, both paper and electronic.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Ordered supplies and maintained an inventory of office equipment.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.

Purchasing Agent

Ametek MRO
Doral
05.2004 - 12.2014
  • Collaborated with other departments to ensure materials were purchased in a timely manner.
  • Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.

Travel Consultant

GOGO World Wide Vacation
Plantation
03.2003 - 05.2004
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Participated in trade shows and networking events to promote company services.

Travel Consultant

Liberty Travel
Brooklyn
05.1986 - 04.2003
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Provided excellent customer service in a fast-paced environment.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Provided customers with detailed information about travel destinations and packages.
  • Participated in trade shows and networking events to promote company services.
  • Advised clients on foreign currency exchange rate fluctuations when booking international trips.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Resolved any issues related to travel plans and services.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.

Education

Diploma - Tourism And Travel Management

Taylor Business Institute
New York, NY
09-1985

Skills

  • Document management
  • Data entry
  • Confidentiality practices
  • Customer service
  • Problem solving
  • Multitasking and organization
  • Client relationship management
  • Travel coordination
  • Office supply management

Languages

English
Professional
Spanish
Professional

Timeline

Office Administrative Assistant

Aerospace Support International
05.2017 - Current

Purchasing Agent

Ametek MRO
05.2004 - 12.2014

Travel Consultant

GOGO World Wide Vacation
03.2003 - 05.2004

Travel Consultant

Liberty Travel
05.1986 - 04.2003

Diploma - Tourism And Travel Management

Taylor Business Institute

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