Rayman Jose De La Cruz Hernandez Aguilera
Kearny,NJ
Summary
Administrative professional in supporting training activities. Organize facility spaces, coordinate program materials, and collect valuable feedback from the team. Organized, proactive and flexible team player with excellent multitasking and time management skills.
Overview
7
7
years of professional experience
Work History
Training and Development Coordinator
Pentafon Contact Center & BPO
Mexico City , Mexico
03.2021 - 04.2022
- Worked with central management to identify, plan, align and address training needs.
- Compiled training handbook and related course materials.
- Liaised between trainers and course participants.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Quality Assurance Coordinator
Pentafon Contact Center & BPO
Mexico City, Mexico
07.2020 - 03.2021
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Assisted with quality control audits.
Customer Experience Analyst
Pentafon Contact Center & BPO
Mexico City, Mexico
11.2019 - 07.2020
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Quality Analyst
Pentafon Contact Center & BPO
Mexico City, Mexico
03.2018 - 11.2019
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Production Area Coordinator
AgriBiosolutions C.A.
Aragua, Venezuela
10.2015 - 05.2017
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Reviewed in-house stock to determine materials availability for production jobs.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Education
Bachelor of Science - Agronomy And Crop Science
Central University of Venezuela
Venezuela07.2013
Skills
- Procedure Manual Writing
- Instructor Evaluations
- On-The-Job Training
- Training Manual Creation
- Proactive attitude and perseverance
- Computational skills
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Training and Development Coordinator
Pentafon Contact Center & BPO
03.2021 - 04.2022
Quality Assurance Coordinator
Pentafon Contact Center & BPO
07.2020 - 03.2021
Customer Experience Analyst
Pentafon Contact Center & BPO
11.2019 - 07.2020
Quality Analyst
Pentafon Contact Center & BPO
03.2018 - 11.2019
Production Area Coordinator
AgriBiosolutions C.A.
10.2015 - 05.2017
Bachelor of Science - Agronomy And Crop Science
Central University of Venezuela