Raymar Clemetson
Nashville,Tennesse
Summary
I am a very well rounded individual. I have a very good interpersonal skills and gets along with almost anyone. I have a positive outlook on life. In addition, I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Moreover, I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Housekeeping Inspector, Front Desk Agent
Home2Suite/TRU by Hilton
06.2021 - Current
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Performed periodic deep cleans throughout the facility as needed.
- Audited daily logs completed by each member of the housekeeping team.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Communicated with maintenance team on damages to repair.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Followed up on corrective action plans implemented after previous inspections.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with check-in and check-out procedures for guests.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted guests at check-in, providing information on various services within hotel.
- Maintained cleanliness of lobby area at all times.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assisted with luggage handling for incoming guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Environment Health & Safety Coordinator
Construction Solutions LTD
06.2020 - 06.2021
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Created and implemented safety policies and procedures for medical facilities.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Conducted periodic reviews of job hazard analyses, recommending changes as necessary.
- Developed and created materials for new employee health and safety orientations.
- Responded to emergency situations in most efficient, effective ways possible.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Supervised safe handling, storage and disposal of hazardous materials.
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
- Participated in business safety committee meetings and health and safety audits.
- Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
Firefighter
Jamaica Fire Brigade
07.2012 - 06.2020
- Assisted in cleaning up hazardous materials following an incident scene.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Facilitated public education programs about fire safety awareness.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Coordinated with other first responders during multi-agency responses.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Trained continuously to maintain required physical fitness for demanding work.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Performed search and rescue operations in hazardous environments.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
Education
MIU City University
01.2024
MIU City University
10.2022
FEMA
05.2020
FEMA
05.2020
University of the West Indies
08.2019
International University of The Caribbean
07.2019
University Of Technology
11.2018
Jamaica Defence Force
08.2018
Heriot Watt University
06.2017
Portmore Community College
Jamaica Fire Brigade
Skills
- I am computer literate
- Proper reporting and documentation
- To develop business continuity plan
- Hazard Mitigation and Disaster Management
- Good interpersonal skills
- Good time management skills
- Strong written communication
- Microsoft Word
- Excel
- PowerPoint
- Lost and Found Management
- Quality Assurance
- Guest Relations
- Health and Safety Compliance
- Policy Enforcement
- Staff Scheduling
- Complaints Handling
- Stock Inventory Management
- Facilities Inspection
- Staff Training
- Customer Service
- Decision-Making
- Cross-Department Collaboration
- Team Guidance and Motivation
Educational Achievement
- OAS Scholarship Recipient 2021; MIU City University Miami Scholarship Program/Partnerships Program for Education and Training (PAEC)
- OAS Scholarship Recipient 2018; OAS/University of Technology, Jamaica Scholarship Program Offered under the OAS/Government of Chile Project for CARICOM Countries (Hazard mitigation and Disaster management
References
References available upon request.
Timeline
Housekeeping Inspector, Front Desk Agent
Home2Suite/TRU by Hilton
06.2021 - Current
Environment Health & Safety Coordinator
Construction Solutions LTD
06.2020 - 06.2021
Firefighter
Jamaica Fire Brigade
07.2012 - 06.2020
MIU City University
MIU City University
FEMA
FEMA
University of the West Indies
International University of The Caribbean
University Of Technology
Jamaica Defence Force
Heriot Watt University
Portmore Community College
Jamaica Fire Brigade
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