Rayme Batton
Piedmont,MO
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills. Experienced with managing front desk activities and maintaining a welcoming atmosphere for guests. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
08.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires and providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Library Receptionist
Piedmont Public Library - City of Piedmont
05.2022 - 08.2022
- Managed incoming and outgoing phone calls regarding new books and late fees.
- Enhanced patron experience by providing friendly and efficient service at the library reception desk.
- Assisted patrons in locating materials, resulting in increased satisfaction and usage of library resources.
- Maintained a clean and organized reception area, contributing to a welcoming environment for all visitors.
- Collaborated with librarians to develop engaging displays that promoted new materials and special collections.
- Processed new materials upon arrival, quickly preparing them for circulation among patrons.
- Handled sensitive patron information discreetly while maintaining confidentiality standards required by the institution.
- Resolved patron account issues promptly, maintaining positive relationships between the library and its users.
- Monitored computer lab usage and provided basic troubleshooting assistance as needed for optimal user experience.
Crew Leader/Cook/Carhop Server
Sonic Drive-In
05.2020 - 03.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
Education
Bachelor of Science - Psychology
Missouri State University
Springfield, MO05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Telephone skills
- Multitasking and organization
- Computer skills
- Teamwork and collaboration
- Problem-solving
Timeline
Server
Olive Garden - Darden Restaurants
08.2022 - 10.2024
Library Receptionist
Piedmont Public Library - City of Piedmont
05.2022 - 08.2022
Crew Leader/Cook/Carhop Server
Sonic Drive-In
05.2020 - 03.2022
Bachelor of Science - Psychology
Missouri State University
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