Rayme Raymond Walker
Nazlini,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in Information Technology. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician/IMS
Navajo Nation Department Of Personnel Management
2023.03 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and radios.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
Police Officer Recruit
Navajo Nation Department Of Personnel Management
2022.12 - 2023.03
- Managed paperwork by tracking records to remain organized and maximize accuracy.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Mentored new personnel to complete tasks accurately by being knowledgeable of laws and procedures.
- Conducted physical training to keep fit and perform job duties productively.
- Operated communication systems to gather, process and share information.
- Monitored and maintained weapon systems for proper functioning and reliability.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Information Technology Technician
Pinon Unified School District #4
2017.09 - 2022.06
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Computer And Information Sciences
Navajo Technical University
Crownpoint, NM05.2015
Associate of Applied Science - Computer And Information Sciences
Navajo Technical University
Chinle, AZ05.2013
Certificate - Information Technology
Navajo Technical College
Chinle, AZ12.2011
High School Diploma -
Many Farms High School
Many Farms, AZ06.2007
Skills
- Police Training
- Public Safety
- Safety Violations
- Repair Work
- Effective Working Relationships
- Physical Fitness
- Front Desk Management
- Safety Protocols and Drills
- Background Investigations
- Evidence Identification
- Investigation Procedures
- Paperwork Administration
- Serving Court Documents
- Law Enforcement Information Databases
- Criminal Law
- Network Hardware and Software Maintenance
- Document Review
- Device Configuration
- Hardware Installation
- Hardware and Software Configuration
- Network Administration
- Virtual Local Area Networks
- Wide Area Network (WAN)
- Software Updates
- Cost and Budget Analysis
- Data Connectivity
- Installation Point Access
- Security+ Certification
- Hardware Repair
- Microsoft Certification
- Troubleshooting Network Issues
- Hardware and Software Repair
- Support End-Users
- Tracking and Documentation
- Service Desk Team Management
Certification
- CDI1 Comprehensive Cybersecurity Defense , Criminal Justice Institute - May 15-18 2023
Timeline
IT Technician/IMS
Navajo Nation Department Of Personnel Management
2023.03 - Current
Police Officer Recruit
Navajo Nation Department Of Personnel Management
2022.12 - 2023.03
Information Technology Technician
Pinon Unified School District #4
2017.09 - 2022.06
Bachelor of Science - Computer And Information Sciences
Navajo Technical University
Associate of Applied Science - Computer And Information Sciences
Navajo Technical University
Certificate - Information Technology
Navajo Technical College
High School Diploma -
Many Farms High School
- CDI1 Comprehensive Cybersecurity Defense , Criminal Justice Institute - May 15-18 2023
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