Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raymesha Hall

Chesterfield,VA

Summary

Dynamic professional with a proven track record at United Postal Service, excelling in efficient driving and relationship building. Demonstrated ability to enhance customer satisfaction and streamline mail processing, achieving a significant reduction in undeliverable mail. Skilled in Microsoft Excel and adept at leveraging CRM systems for peak operational efficiency. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Postal Carrier

United Postal Service
Midlothian, VA
06.2024 - Current
  • Used road maps or GPS to verify routes and designated addresses.
  • Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
  • Sorted and distributed incoming mail to appropriate locations.
  • Recorded address changes to redirect mail for residences or businesses.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Processed bulk orders at customer's request by weighing parcels and calculating postage costs using a rate chart.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Adhered to company policies related to handling customer complaints professionally and promptly.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted in training new employees on sorting procedures and delivering routes.

Bus Driver

Chesterfield County Schools
Chesterfield, VA
09.2023 - 03.2024
  • Announced stops to passengers.
  • Handled passenger emergencies or disruptions.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.

Customer Service Representative

Conduent Call Center
Louisville, KY
01.2021 - 08.2023
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed strong customer relationships to encourage repeat business.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided accurate information about products and services to customers.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Manchester High School
Midlothian, VA
06-2016

Skills

  • Undeliverable mail processing
  • Efficient driving
  • Handheld scanner operation
  • Address verification
  • Load balancing
  • Mail forwarding
  • Complaint resolution
  • Account updating
  • Relationship building
  • Paperwork processing
  • Critical thinking
  • Time management
  • Reading comprehension
  • Microsoft Excel
  • Positive and professional
  • Technical support
  • [Software] CRM system proficiency
  • Commercial driving
  • Bus maintenance
  • CDL Class A
  • Dependability and punctuality
  • Clean driving record

References

References available upon request.

Timeline

Postal Carrier

United Postal Service
06.2024 - Current

Bus Driver

Chesterfield County Schools
09.2023 - 03.2024

Customer Service Representative

Conduent Call Center
01.2021 - 08.2023

High School Diploma -

Manchester High School

Similar Profiles

CREATE PROFILE
Raymesha Hall