Summary
Overview
Work History
Education
Skills
Timeline
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Raymon Williams

Property Manager
Chester,Virginia

Summary

Dedicated Community Manager with over 8+ years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Property Manager

The Cathcart Group
08.2021 - Current
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Sustained an average occupancy of 97% .
  • Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
  • Achieved RAMMY's award for best amenity package in 2023.
  • Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
  • Conducts daily property walks to ensure curb appeal, office upkeep, and common areas are up to standard.

Assistant Manager

General Service Corporation
04.2018 - 08.2021
  • Reported issues to higher management with great detail, resulting in being asked to inspect sister communities to find solutions to boost numbers.
  • Provided exceptional customer service to customers, increasing retention percentage by 30+%.
  • Coordinated morning meetings to educate team members on best practices to optimize productivity.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Leasing Consultant

General Service Corporation
05.2016 - 04.2018
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Phone Banker

Wells Fargo
07.2015 - 05.2016
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Evaluated viability of funding sources and destinations to proactively detect fraud.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.

Education

BBA - Business

Norfolk State University
Norfolk, VA
08.2011 - 05.2015

Skills

Independent and Initiative

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Timeline

Property Manager

The Cathcart Group
08.2021 - Current

Assistant Manager

General Service Corporation
04.2018 - 08.2021

Leasing Consultant

General Service Corporation
05.2016 - 04.2018

Phone Banker

Wells Fargo
07.2015 - 05.2016

BBA - Business

Norfolk State University
08.2011 - 05.2015

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Raymon WilliamsProperty Manager