Raymon Zhao

Installed, configured, and optimized over 30 operating systems and applications, ensuring 99% system reliability and peak performance. Resolved technical issues for 30+ users daily using remote tools, reducing downtime by 20% and increasing productivity. Maintained 95% accuracy in ticketing systems while prioritizing and resolving 100+ requests weekly, improving operational efficiency. Generated performance reports for analysts to identify trends, contributing to a 5% increase in customer satisfaction through continuous improvement initiatives.

• Assembled and configure custom-built gaming PCs, resolving 95% of hardware issues, enhancing system performance by 30% through component upgrades, and providing technical support that improves customer satisfaction by 20%

• Awarded FedEx's Bravo Zulu award in January 2023 for exceptional work ethic, excelled in providing prompt parts delivery, outstanding customer service, effective inventory management, and process improvements, resulting in enhanced team productivity and reduced labor costs

• Recognized for exceptional work ethic, excelled in workplace safety, customer service, and efficient warehouse operations
• Built productive relationships and implemented process improvements that enhanced productivity by 20% and reduced late fee expenses by 10%