Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Acosta

Las Vegas,NV

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Results-oriented professional with 15+ years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis.

Overview

16
16
years of professional experience

Work History

CLIENT RELATIONSHIP MANAGER /Computer & IT Manager

VERIZON
11.2012 - 01.2024
  • Developed and maintained strong relationships with clients to ensure customer satisfaction.
  • Provided customers with technical assistance concerning hard wired / wireless Internet connection configurations, Internet protocol, television services, voice over Internet, protocol telephone services.
  • Built a successful network of contacts in the industry, resulting in increased business opportunities.
  • Identified new business opportunities by proactively engaging with prospects.
  • Resolved customer queries efficiently, responding promptly and professionally to inquiries.
  • Provided customer service for inbound and outbound calls, answered questions and provided trouble shooting assistance.
  • Assisted in associate growth and development by providing guidance with short and long term goals, providing monthly assessment plans, and by engaging in mentoring sessions
  • Coached associates by giving praise for achieved milestones, discussing any areas that are in need of improvement, goal setting, holding associates accountable, and engaging in Fierce conversations
  • Evaluated customer feedback and implemented changes to improve services and products.
  • Addressed negative Customer feedback and escalations.
  • Repaired of Windows and OSX based systems such as laptops, tablets, and desktop computers as well as Android and iOS-based devices.
  • Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions.
  • Monitored customer feedback closely to ensure quality standards were met on all projects.
  • Cultivated strong relationships with clients to ensure satisfaction, loyalty, and repeat business.
  • Provided exceptional customer service and support to customers via chat channels.

Lead Bank Teller

Bank of America
01.2011 - 01.2013
  • Accurately managed customer's transaction, including check cashing, account deposits and withdrawals.
  • Familiar with creating financial reports detailing daily transactions for management review.
  • Demonstrated success training new employees on proper teller operations techniques.
  • Proven ability to handle confidential information securely according to organizational guidelines.
  • Proficient in identifying customers' needs and providing appropriate banking services.
  • Consistently met sales goals, was placed in a roving role and delivered high quality service.
  • Took on several duties outside of role such as daily sales success planner, ATM custodial duties, and training.
  • As lead teller, managed teller line in supervisor's absence. Accelerate team's sale with coaching and motivation to ensure line met goal.
  • Resourceful at resolving difficult customer inquiries or disputes involving money transfers or account discrepancies.
  • Calculated teller cash drawers to identify overages and shortages.
  • Supervised and trained teller staff on operational procedures and policies.

GEEK SQUAD

Best Buy
01.2008 - 01.2011
  • Completed work at the front counter. Basics in networking, software repair, hardware repair, computer terms, and many more.
  • Worked with customers hands-on to help them understand the issues with their hardware.
  • Educated customers on the proper use, care and security of their hardware.
  • PC and Mac troubleshooting and diagnosing. Spyware, Malware, Trojans, Virus removal and formatting.
  • Consisted of initial setup, recovery disc creation, anti-virus installation, and new windows updates.
  • Reassembled machines after making repairs or replacing parts. Oversee the daily performance of computer systems.
  • Responsible for selling, stereos, televisions, and an array of other electrical devices.
  • Upsold regularly to customers and educated them about all of the opportunities for products.
  • Maintained a rapport with customers, provided excellent customer service to all customers.
  • Received and processed cash, check and credit payments.

Education

SCIENCE AND TECHNOLOGY

College of Southern Nevada
Las Vegas, NV
01.2010

High School Diploma -

Centennial High School
Corona, CA
01.2007

Skills

  • Contract Negotiation
  • Conflict Resolution Skills
  • Opportunity Identification
  • Business Development
  • Client satisfaction-driven
  • Upselling Techniques

Timeline

CLIENT RELATIONSHIP MANAGER /Computer & IT Manager

VERIZON
11.2012 - 01.2024

Lead Bank Teller

Bank of America
01.2011 - 01.2013

GEEK SQUAD

Best Buy
01.2008 - 01.2011

SCIENCE AND TECHNOLOGY

College of Southern Nevada

High School Diploma -

Centennial High School

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Raymond Acosta